Scheduled Maintenance on November 10th

[Ck_PM]

Hello Community, 

We wanted to give you an update that Activations, My Account access and ticket submissions will be unavailable during the following maintenance window:

November 10 | 12:00 AM EST to 10:00 AM EST   or   November 9  | 9:00 PM PST to 7:00 AM PST 

During this time you will be unable to log into: 

• My Account | Website or App
  PublicMobile.ca will still be available to view. 
• Community
  Community will still be available to view only. 
• Chatbot
  You will be unable to submit a ticket through our virtual assistant, but you can still ask questions for help information.

Once splash pages are down, you will be able to complete your activation or log into your account.

- The Public Mobile Team

[computergeek541]

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@Justme0505 wrote:

I tried incognito and I keep getting forbidden AI in the top left corner. Is there any update on how long the maintenance is going to last?

---

The self serve system being down during the middle of the night is a common occurence.  There isn't any way to know of an exact time, but usually, it's up and running again before the new business day starts.

[Justme0505]

I tried incognito and I keep getting forbidden AI in the top left corner. Is there any update on how long the maintenance is going to last?

[MarskiGal]

Clearing my cache or a private browser doesn't work. 

[MarskiGal]

Yes, it appears as though the website is still down. 

[Ze3]

Looks like it's still down.  Can't log into my account.  

Oops!

This page is down or unavailable for maintenance. Click below to return to Login Page.

[NoseyNick1]

Nope, fresh browser, no caches, no cookies, with or without incognito, https://publicmobile.ca/en/on/ still says:

Our services are getting an upgrade. From 12:00 AM EST to 10:00 AM EST on November 10 (9:00 PM PST November 9th to 7:00 AM PST November 10th) activating a new account, accessing My Account and submitting support tickets will not be available. Click here for more details.

And "here" brings me back here.

I don't use the PM App.

[Handy1]

@NoseyNick1  Maybe try logging into the PM app instead . If you have used the app try clearing the app cache first or uninstall the app and re install it and try again 

[hTideGnow]

hi @NoseyNick1 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[NoseyNick1]

Is this still ongoing?

I can't log into myaccount, and there's still a big warning banner across the top, but it's well gone 10am est / 7am pst?   🤔

[hTideGnow]

hi @KingMace check Telus official outage map here

https://www.telus.com/en/nb/outages 

did you also check if your account is suspended?

it looks like you need to reach out to support.  Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@KingMace  Check 

Outage map in your area:

https://istheservicedowncanada.com/

and can you confirm your account is active and not suspended ? By loggin to check .

if account active and no outage message support to help fix 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[KingMace]

Is this why I have no reception? Been saying SOS for two days and I am not able too call, text, surf internet? 

[tonisage]

Ok thanks

[hTideGnow]

hi @Ck_PM 

thanks for the heads up 

[Handy1]

@Ck_PM  Thanks for the update !