3 weeks ago
Hello Community,
We wanted to give you an update that Activations, My Account access and ticket submissions will be unavailable during the following maintenance window:
November 10 | 12:00 AM EST to 10:00 AM EST or November 9 | 9:00 PM PST to 7:00 AM PST
During this time you will be unable to log into:
Once splash pages are down, you will be able to complete your activation or log into your account.
- The Public Mobile Team
3 weeks ago - last edited 3 weeks ago
@Justme0505 wrote:I tried incognito and I keep getting forbidden AI in the top left corner. Is there any update on how long the maintenance is going to last?
The self serve system being down during the middle of the night is a common occurence. There isn't any way to know of an exact time, but usually, it's up and running again before the new business day starts.
3 weeks ago
I tried incognito and I keep getting forbidden AI in the top left corner. Is there any update on how long the maintenance is going to last?
3 weeks ago
Clearing my cache or a private browser doesn't work.
3 weeks ago
Yes, it appears as though the website is still down.
3 weeks ago
Looks like it's still down. Can't log into my account.
Oops!
This page is down or unavailable for maintenance. Click below to return to Login Page.
3 weeks ago
Nope, fresh browser, no caches, no cookies, with or without incognito, https://publicmobile.ca/en/on/ still says:
Our services are getting an upgrade. From 12:00 AM EST to 10:00 AM EST on November 10 (9:00 PM PST November 9th to 7:00 AM PST November 10th) activating a new account, accessing My Account and submitting support tickets will not be available. Click here for more details.
And "here" brings me back here.
I don't use the PM App.
3 weeks ago
@NoseyNick1 Maybe try logging into the PM app instead . If you have used the app try clearing the app cache first or uninstall the app and re install it and try again
3 weeks ago
hi @NoseyNick1
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
Is this still ongoing?
I can't log into myaccount, and there's still a big warning banner across the top, but it's well gone 10am est / 7am pst? 🤔
3 weeks ago
hi @KingMace check Telus official outage map here
https://www.telus.com/en/nb/outages
did you also check if your account is suspended?
it looks like you need to reach out to support. Message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
@KingMace Check
Outage map in your area:
https://istheservicedowncanada.com/
and can you confirm your account is active and not suspended ? By loggin to check .
if account active and no outage message support to help fix
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
Is this why I have no reception? Been saying SOS for two days and I am not able too call, text, surf internet?
3 weeks ago
Ok thanks
3 weeks ago
3 weeks ago
@Ck_PM Thanks for the update !