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Retraité / Retired

Product Alert! ASUS ZenFone 3 Laser

Public Mobile has been made aware that ASUS ZenFone 3 Laser phones may not be able to make 911 calls. Your safety may be at risk. Please contact ASUS directly at EN: 1-888-678-3688 or FR: 1-888-616-2787 for more information. Please do not dial 911 except to report an actual emergency.

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Model Citizen / Citoyen Modèle

Re: Product Alert! ASUS ZenFone 3 Laser

Thanks for sharing.Man Very Happy

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Mayor / Maire

Re: Product Alert! ASUS ZenFone 3 Laser

Thanks for heads up
** I am not a Mod, please do not include any private info in a private message to me.**
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Great Neighbour / Super Voisin

Re: Product Alert! ASUS ZenFone 3 Laser

I called ASUS and they seem to have no idea about this issue...anyone have any success?

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Great Neighbour / Super Voisin

Re: Product Alert! ASUS ZenFone 3 Laser

Just called  their number, the support people have no clue what is going on, just got the text 20 mins ago.

 

So ASUS is just being made aware of this emerging issue.

 

Aside from this post and the text from Telus I got a few mins ago I cannot find a single other source that says these phones have any problems, and I haven't dialed 911 to test.

 

 

What is the source for the claim? Is it a problem in baseband firmware hardware or software?

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Great Neighbour / Super Voisin

Re: Product Alert! ASUS ZenFone 3 Laser

I asked to speak with someone else who was aware of the issue and got put on a long hold and hung up on...

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Great Citizen / Super Citoyen

Re: Product Alert! ASUS ZenFone 3 Laser

Thanks for the noticeHeart

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Great Citizen / Super Citoyen

Re: Product Alert! ASUS ZenFone 3 Laser

Thanks for the notice.

Maybe pm should ask the source to verify the claim?
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Great Citizen / Super Citoyen

Re: Product Alert! ASUS ZenFone 3 Laser

Appreciate the information, hopefully everyone with this phone can get this solved as soon as possible!

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Good Citizen / Bon Citoyen

Re: Product Alert! ASUS ZenFone 3 Laser

Thanks for the information. I don't have an Asus phone (yet), but I am probably going to be buying a new phone within the next month, and the Zenfone 3 Lazer was on my list of possibilities. I'll be keeping an eye on this issue!