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Our system will be down Saturday July 11th at 09:00 pm to Sunday July 12th at 8:30 am

Moid_I
Retraité / Retired
Retraité / Retired

Just to let you know that we are updating our systems this weekend. This means from Saturday at 9:00 pm to Sunday at 8:30 am EST you won’t be able to do the following:

 

  • Access your Self-Serve account to make a payment
  • Activate a SIM card
  • Swap your SIM
  • Change your phone number or port-in a number

 

Outage.png

 

We apologise for any inconvenience.

6 REPLIES 6

Andreea_O
Customer Support Agent

This means that between November 20th 2019, 1:00 AM ET – November 20th 2019, 8:00 AM ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

PM.system.PNG

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Shazia_K
Retraité / Retired
Retraité / Retired

This means that from 9:00pm on July 16th to 8:00am (EST) July 17th you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

maintenance.jpgPlease excuse us for any inconvenience this may cause. 

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Shazia_K
Retraité / Retired
Retraité / Retired

This means from 12:00 am (EST) to 7:00 am on June 14th and June 16th  (EST) you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

Outage.png

Please excuse us for any inconveniences.

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Kalla_A
Retraité / Retired
Retraité / Retired
This means from Thursday at 12:00 am (Est) to 7:00 am (Est) you won't be able to do the following:

 

  • Access your Self-Serve account 
  • Activate a new account

 Outage.png

Please excuse us for any inconveniences. 

Jeremy_M
Retraité / Retired
Retraité / Retired

This means from Saturday at 11:00 pm (Est) to Sunday 9:00 am (Est) you won't be able to do the following:

 

  • Access your Self-Serve account 
  • Activate a new account

 Outage.png

Please excuse us for any inconveniences. 

Jeremy_M
Retraité / Retired
Retraité / Retired

This means from Thursday at 12:00 am (Est) to 7:00 am (Est) you won't be able to do the following:

 

  • Access your Self-Serve account 
  • Activate a new account

 Outage.png

Please excuse us for any inconveniences. 

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