Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good evening,Last month I joined PM using my son’s referral but I noticed the $10 credit was not applied my second month’s payment. Please advise.
I received an email and a text from Public in regards to my loyalty bonus data of 240gb but it seems to be missing all of a sudden.Is there a specific reason for that?
I've been with Public Mobile for about 6 months now. I changed my plan to the US/Canada plan and since then I can't access my online account. My phone works fine.I've updated my password, but when I log in it takes me to the activation page. I'm not ...
I transfer my number, phone is working but not the text. Please help @CS_Agent
I am trying to update my payment information but my mom has the phone and she is out of the country. Is there anyway to skip security access code that gets text to your phone when you log in the account for security?
I need help very necessary
Followed the instructions in the Public Mobile app to pick up a new SIM card from the nearest Telus store. Arrived they to be told that they don't support Public Mobile. So, ordered the sim through the app and was charged for it on March 12. It's Apr...
I'm trying to log in and every time I do it brings me to this page forbidden A1. What can I do to log into my account.
I'm planning to switch plans on my renewal date of Apr 25th before the points system switch over. The disclaimer #2 says "Data add-ons associated with your current subscription maybe become incompatible if you change your subscription." I have ~8GB o...
Hi trying to port my number from cityfone(zoomer wireless) but my account with them is on a seasonal hold so I cannot receive the sms to complete the safeid thing? I also provided the wrong IMEI number for my account with other provider so I need to ...
On a US/Can 5G PM plan and can confirm after moving from a Can/US Telus plan, 5G roaming does NOT work in Chicago on PM.You have to force LTE only under roaming on an iPhone at least to have a reliable connection.Fast enough but a hassle and may driv...
Hello!I tried to transfer from TELUS to Public Mobile, and I've been experiencing a lot of stress. I completed everything it told me to when transferring to the new public mobile plan. I noticed I now had a primary account and a business account in m...
I have the canada/us plan and when i was in the us this week, nothing worked, no phone, txt or data I am now back in canada and can't receive or place calls or text. What is going on??
duplicate thread. Please continue discussion at https://productioncommunity.publicmobile.ca/t5/Get-Support/SD-card/td-p/1175183
I have the Canada- US plan and am in the US now, but have no service…. Cell and roaming are turned on. What could be the problem?
Confirmed with my Bell that my number has been ported, but sms seems to not have transferred, how can I get the complete the transfer?
Hi!I got the attached alert and it's been like that for hours. My plan is on autopay, I've been a customer for >2 years and made no account changes recently. Has this happened to anyone else? How can this be resolved?
My account is lockedIt tells me to wait one hourI've waited weeks and it's still says the same thing every time I try and sign in.I need to pay my bill. I'm gonna lose my number.@CS_Agent Doesn't help at all, And keeps me from getting into my account...
Hi Support,I got a colleague to sign up and port on March 22, 2024 with my referral code. Everything worked for the port and account is active. The problem is that he hasn't seen the $10 credit on his account and I haven't seen the additional $1 r...
Help it show error
I was on a Koodo 4G LTE plan and my iphone7 worked fine and jumped back to PM to take advantage of a promo plan.The port was seamless, however, the only issue I had was being unable to send/receive photos.Koodo & PM are both Telus so I was confused w...
I have a OnePlus 3 running Android 9. I have issues sending/receiving MMS and I cannot update the APN settings to match the new recommendations because my APN settings are all greyed out and editing or adding a new APN is not available.Is there a wa...
I recently ported my number to Public Mobile this morning can use the data and the phone line however, cannot send or receive text. Any suggestions?
Hello! I'm taking a cruise from the US and one of the stops is in Cozumel. I plan on having my phone on airplane mode while on the ship. Once offboarded in Mexico, what am I allowed to do (what's included in my current phone plan?). Where can I get m...
Could someone explain the difference between the old reward system and the one we have edtied by computergeek541: removed category labels that don't apply to this conversation
Hi I already had an issue with sms not working at all but that was fixed. I wanted anyone else who has PM and can see if there sms messages have been read I used to on Fido. Is it something customer service can fix.
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