Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my sim and need a new one sent to my home address. I can't log into my account to order this as 2-step authentication sends me a text which I obviously can't receive. Because I can't log in I am posting this question from an alternate account....
How do I remove credit card from my account?how do I reset my PIN or where do I find my current PIN?
I have been unable to get my extra data into use for at least a month. There is plenty available but I'm going to run out within a week. I also find the website quite complicated to use.
Can anyone tell me why I would be using 100's of megs of data while I am asleep? It seems to occur between 12:00 and 2:00 a.m. Should I be starting a ticket to trace this usage?
Has anyone heard if PM has come to their senses and are going to reinstate the no expiry date for the data add ons?
I have tried a dozen times to top up my account with the chat bot. There is no way to enter the payment amount that it asks for. Where is the place to enter the payment amount?
I redeemed points 3 seperate times for a $15 bill credit. I can see it in my recent activitiy - Redemtion tabs in My Rewards. My question is, will those credits automatically be applied to my next bill or will do I need to apply them/redeem them. if ...
They keep sending me notification codes to my new number, but I am not getting them. Only when they are sent to my email address, I can respond. I still can't make calls or send text messages. My account is all paid up and I know my number, but I can...
HiI am public Mobile customer more then one year and during this times I did setup auto pay in my account for bill payments.I had have issues several times with public mobile because they could not withdraw my payments, so in may 2023 I changed my ba...
Pixel 6pro esim. I do not see the phone number in the system information. It is not in sim 2.Also the mobile network is now running at 14 percent. How do I check the setup. Can I reinstall the esim. David
I have $10 in my available funds and my current account balance is $10 but it won’t process the payment or resume my services. Can’t submit a ticket, keeps coming with an error. help???
I just joined yesterday and when I make calls today it says I am not activated on the network. What do I do?
Hi I have 2 separate plans started on 2 different dates with different email addresses but same billing and credit card info. My plans are some how confused and I am being billed on the same cycle for both eventhough I paid for the 1 plan on anot...
Howdy. I'm trying to sign up on the PM iPhone app and when it asks me to enter the 4 digit code, it's sent to my old number. I just ported in a different number recently. Is there a time line the system recognizes the new number to send the code to? ...
I set up a friend on Public Mobile and I entered his email wrong so he doesn't get any updates, What can I do to change it?
@CS_Agent I have attempted to click multiple different links, multiple different times, in order to submit a ticket, and the link does not allow me to submit a ticket. My U.S. roaming service did not work and I would like to address it with a Public ...
I just switched to public. I still have no network. How long does it take to have network again?
My son activated a new phone on the Lucky Mobile network today. Everyone seems to be able to call him except for my wife and I. We are both on Public Mobile plans. When we dial the number we immediately hear a message from Public Mobile stating that ...
HelloI got an Account under xxxxxxxxxxxxx@gmail.com which I got the plan for my spouse. Now she is gone to overseas and I need to activate the plan.When I want to login it sends a code to the public mobile number that is on the account and I can’t ge...
Hi there community,I submitted a refund request and was told that it would be processed within 7-14 business days. The 14 business days have passed and I don't see anything to indicate that the request was processed.With the new login, I am unable to...
Hey, I bought myself an internet data add-on with my reward points. It shows up in my account but mobile data is still not working. The chat not says if I am in Canada (which I am) I need to be subscribed. What does that mean exactly. I have an accou...
Hello,I received a dual sim work phone. I want to convert my physical sim card with Public Mobile to an eSim so that I can have both my work line and personal line on the same device. Is it possible to purchase just an eSim from Public Mobile? Aft...
no contact number???
My phone number was stollen and the person is using it as their caller ID and now I’m getting random people calling me asking why I have called them when I haven’t! How do I contact public mobile and get this issue resolved!!
HeyI was advised I switched to the new point system, I didn't. I'm now losing my loyalty & pre-authorized payment rewards. That's $6 per month.Does anyone know how to correct Public Mobile error? Thx
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