Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am a new subscriber with PM. I received confirmation SMS from Rogers to transfer my mobile number to PM but now over one day, my number still cannot be reached by a landline call. The error message received is "Sorry, your number is not defined". P...
Would this include Public Mobile considering its also a Telus Network? Figured I'd ask and share here. 'Our hearts are with those impacted by the tragic earthquakes in Morocco. Along with waiving all long distance charges made to Morocco until Sept. ...
The last time I was in the USA I got the Data only add-on because I can use apps to text people who I REALLY needed to talk to while I'm away... Anyway, I was messing around and found that I could send MMS messages to people even though I only had t...
Hi, Since I switched to Public Mobile, I cannot pick up my phone calls for it goes directly to my voice message. However, when it is dialed for a second time, I can hear the sound and be able to pick up phone calls.I need to pick up phone calls when ...
I'm helping my friend figure out if she can use eSIM on her cell, I have her IMEI,but cant find the page to check it out.anyone has the page link?
my old CC expired and I updated my account with my new card. however when I go to pay it wont process for some reason. can someone help me ASAP
I have been waiting for three hours and still not solve the problem. I'm koodo prepaid and not allowed to transfer PM by myself. I have applied the new number and contact the agent. He sent me the code and when I provided the code. It's expired when...
No outgoing OR incoming calls. Text messages will still send but calls will instantly end before given the chance to even ring and phone calls to me are sent straight to voicemail. I have tried restarting the device, I triple checked that all plans ...
I'm a new customer, already subscribed a mobile plan and trying to transfer my phone number to PM. I Got 2 texts: "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our...
This is horrible customer server.It has been well over 48 hours and my number from my last carrier has not been transferred. Furthermore, the hoops required to jump through to get any help have been horrible.
Not understanding why my service are on hold as the money is present
can I refund the charges made yesterday
Hello,I recently ported my number to another service provider. Can you please send me my refund as I have only used the service few days this month ?Thank you
Hello,I ported a Rogers Home Phone (landline/VoIP) number to my PM number. Within about 20 minutes, I was able to send texts, receive texts, and make outgoing calls with the Rogers number; however, 14 hours has passed since the port was requested and...
Ported my number to Public Mobile Sept 9. Discovered I cannot send/receive Text or receive incoming calls.Am able to access internet, email, and can make calls.Possible to have my services refreshed / re-initialized?
I signed up for a subscription plan last night and have paid for the first month. When i try to activate my account through the Public Mobile app I cannot get past the Eversafe. The code sent to confirm my identity fails to work (says code incorrect)...
I have a deactivated phone number associated with my email id. Now, I have bought a new SIM card and created an account. However, it is asking for a verification code sent to the deactivated number. How can I solve this?
Hi all,I recently ported a number to public mobile, the ported number works perfectly. The issue is that Eversafe ID chose a random number (one I suspect would have been issued to me had I not ported a number) to confirm my id so I can log into my ac...
Is the $39 promo 20 gb per month?
I completed all steps of activation and my credit card was charged twice the same amount and I don't have services. It prompted "Services on hold". My attempts to contact someone to help ended with Error prompted
Well, this is disappointing… Two days ago, I wrote the following post (which I have modified here in the hopes of avoiding deletion). After receiving several bravos and positive responses, it was flagged as S.P.A.M.! No reason given. I messaged the M...
Just switched back to Public Mobile. Opted to use esims instead of actual cards. It has now been been about 15 hours since the change over. Once the porting completed I now have two SIMS with the same number. The SIM labeled Travel works and the SI...
Update: Our My Account & App are working again!Just posting to let everyone know that our My Account & App is under maintenance! Don’t panic!
Hello I paid to activate a phone number however I need to add a imei but i can't ho back to do it. Like I said it's paid for but I put wrong info so it doesn't let me back out and select or change the info. Any help would be appreciated
I was overcharged
Need Help!Received Error message"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate nu...
I am going to Cuba. If I buy wifi at the resort can I use my phone to text on WhatsApp?
Will I be able to retain the loyalty rewards and the auto renewal rewards if I sign up for 3months flash sale program?
I have a whack load of credit card charges coming through on my month stub, over 10 charges in Aug. I think most of these are from old sim cards that weren't deactivated. Any chance they can be traced to an account via the credit card number used to ...
I changed my number today, from Ontario number to a local Calgary number. And then I cannot send text. Keep showing message send failure. restarted my iPhone. Turned flight modal off and on.checked setting-message, iMessage is available for the new n...
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