Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a sim card 6 days ago, the plan I chose was $34.00 for 25 GB of 5G data, a few days later the same plan offers 40GB of 5G data for the same price . When I do receive my sim card and activate will I be able to change the plan for the 40GB da...
Hello all! My spouse and I are having some weird issues.Since at least noon today, calls have been coming through intermittently. When they do come through, after about 15 seconds audio cuts out on one side, then the call drops with the message "No N...
My account was under this email before but I had changed it to another email and forgot so when I reactivated on this account, it made a new account and started telling me to choose an eSIM number even though I already had a number. I realized my act...
Today, I try to start my personal hotspot of my iPhone and share my internet with my device, but my device can not connect to my iPhone. My phone is iPhone 15 pro, using eSIM. Can someone help me to address this issue, thank you!
so no more Free Holiday Giveaway in 2023?? (500min INTL and 2GB Data)
Why is public mobile website more laggy now after the 2 factor athenticator update?
What happened to loyaly rewards and badges for answering questions and giving bravos? Mine have all been reset to 0 after logging into the new authenticator system.
I bought $30 worth of vouchers in $25 split into two vouchers of $20 and $5 payment and $5 into another payment. I have tried all three pins and have only been able to redeem $25 out of the $30 spent on vouchers by using the *611 voucher redemption. ...
Does the $40 for 60 GB boxing week plan on 5G come with the voicemail, call waiting, and call forwarding package? It's not specifically mentioned?
I have been paying a 7% PST on the monthly payment for British Columbia, where I began using Public Mobile. However, having moved to Alberta 8 months ago, I believe I am no longer required to pay PST here. Could you kindly advise if there is a contin...
my son uses iPhone and will be getting a Samsung phone for Xmas. Will we be able to just put the SIM card from iOS into the new android phone?
I am trying to port in my number FROM public mobile to Fido but it is saying my account is inactive with public mobile. How do I activate my account? Or what is the minimum payment I need to do in order to activate the account? Help!!!
Why am I not eligible to upgrade my existing 3G account to 5G 40GB data at the promo rate of $34/month? This is not right. The option to upgrade should be on my account as Public Mobile should value their existing customers at least as much as new c...
My family's public mobile account is locked, can't log in can't get in touch with any support before you can only submit tickets through chat and it requires you to log in Even when I log in to a normal account still fail to submit a ticket or get an...
Good afternoon. I hope everyone is well. I badly need help as I am having a very rough and very tough transition to public mobile. First, i ported my number to my wife's phone via an eSIM. Now, there is a notification that I have successfully ported ...
Hello everyone, I logged onto my account to review my usage so far this month and noticed that although my plan offered unlimited texting, it appears as though there is a certain number of text remaining for the rest of my billing cycle. Is this norm...
I purchased 1 GB of data with my points over a day ago. It does show up on my account saying none of the data is used. However I received a text from Public Mobile saying I have used all my data and I can't do anything online. What do I do?
just bought a new SIM card my old one in damaged
Hello everyone,I'm wondering if Public Mobile has any Mobile Internet plan that could be used in a tablet through an SIM card or USB Dongle or stick for a laptop?Essentially would be data only probably?If so, what are the options or are there some wo...
I thought my phone was esim compatible. It is not, so I purchased a regular sim at a telus store. I have no way to change my account as it has me stuck at activate my esim. It will not allow me to change it. I cannot get a hold of anyone to help ...
I need to buy some add in for traveling today, but I can't login to my account by email address ( login by phone number isn't an option?) , because I misspelled my email address when I originally set it up as login ID. what should I do , thanks you ...
I just switched to Public Mobile with an eSim and attempted to transfer my number from my old carrier yesterday but it didn't work and I got the message explaining that it didn't work and someone would call me. The person who called me was unable to ...
Hi, When I would be on the phone or on FaceTime with someone my phone would hang up by itself. I’d be on FaceTime with my friends and we’d fall asleep then when I wake up I’m no longer on FaceTime with them anymore. This has never happened before. I...
Yesterday I switched and ported my phone number from Virgin mobile to PM. I’m getting a message on my phone relating to iMessage and FaceTime saying that my phone number will expire in 29 days. The number is registered with my Apple ID but not my dev...
Hi I'm trying to help my relative who recently lost their PM SIM card. Summary, they went overseas and switched their PM SIM to a local SIM, and now they can't find their PM SIM. They purchased a new PM SIM however when they try to log into their My...
Is this plan unlimited data or not? When I click on it it say its not but it is advertised as unlimited data
I subscribed last weekend and confirmed that payment was successful. All week I have been trying to finish activation but I am stuck in a loop. When I log into my Public App, I land at a screen that says Subscription Not Acticated, and says to click...
Hello pls help I'm currently on the 34$ 20gig plan. How do I upgrade to the 34$ 40gig 5g
Hi Community,I just subscribed to the services a few days ago and I am waiting for the SIM card. I want to cancel the $45 for 60 GB subscription but can't do anything until I get the new SIM delivered. The only option on the site is "Resume Activatio...
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