Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Anyone can help me?Thanks.
Hi guys, Just switched over to PM from Bell without a problem. I'm trying to set up my wife's phone but for some reason when I enter my PM phone number after it got ported over it says that the number does not beloing to a PM subscriber. Just want to...
So the admin gave me a temporary number with a temporary plan (21$). In my acccount it said that Im due 21$.. but do I need to pay that 21$? Because it's not the plan that I wanted... Also when I want to change the plan to the desire plan 40$/month (...
I am trying to order 2 sim cards, but its saying "zip code does not match billing address". The transaction went thru on my visa too but got that error.
The other day I changed my plan to take advantage of the new 4gigs per month offer. I am set to autopay, my plan renews on the 5th of this month. After this change I lost service for some reason. Can someone help. Just says no service cannot find pub...
Yesterday I tried setting up a new account. Initially it said registration failed but moments later I got an email welcoming me to the community. I have not been able to access my account. Just says attempt failed when I put in my user name and passw...
Hi: Does anybody know how to change your email address associated with your account?
If you purchase a voucher, do you have to wait a while before its active??? Theres a PIN# and a Ref#... if I enter either when trying to add it to my account I just get this... "Unfortunately, Voucher could not be added. Please verify the Voucher and...
Hi, I ported my number from Fido to Public Mobile, and I get an error saying "Network locked SIM card inserted". My Fido SIM card is no longer active. I own a Samsung Galaxy Note 4, which I bought from the Samsung store, so I know that my phone is un...
Hello all, So, today I activated my account on PM. When I initially looking at the service a few days ago, I put in my IMEI number and I thought it said my phone was unlocked - turns out, I didn't read properly and it just said my phone would work o...
I signed up with public mobile sometimes around May-July, and have been happy to use the texting/SMS alone, however I've always added the data for emergency use. That said, being more mobile NOW data is a little more important. Why do I lay this out?...
I just registered, and recieved an email confirming my registration and that my credit card was charged, but I can't access my Self Serve account, Public Mobile is not recognising my email or phone number, and my phone says the SIM is invalid. What s...
Hey, I switched from Telus to Public Mobile yesterday. I have always had terrbile reception at my house with Telus (an issue with the cellphone tower in the region). However when I drive to work, if my phone had no network connection it would always ...
Hello, When I was with Rogers, I think I had space for 30 messages in my voicemail inbox. With Public, I understand it's 10 messages. Is there a way I can get this limit extended by a little bit? Almost every time I check my messages, I get a short m...
I only have ON plan. But if I travel outside ON. Can I receive or make the phone with the LD addon?
I just got my sim card and I was trying to activate it and port my number over from fido, but everytime I try to do it it gives me Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assis...
Hi guys, It looks like the PB portal is not working.Once I login, I have the error: Oh no!It looks like something went wrong, but don’t panic. Sometimes after login it looks ok, but once I go to the change plan section, I got another error.I have 3 a...
I have looked quite a bit on the community and see a lot of discussions (esp from 2015) related to getting data working on iPhone 4 (latest supported iOS is 7.1.2 so it cannot be updated) using http://unlockit.co.nz. I have tried just using a collea...
I've sent PM's to Shazia and Mary about this, but thought I'd post here too. Received sim.I changed my Koodo account email to a different email.Activated my sim, requesting a new number.Data, text, phone works.When I log in and try to change my numbe...
Hi I ported from bell about 21 hours ago and I'm having some issues with the public mobile service.Any calls to me go directly to voicemail and I don't receive any notification. Lte,texting,and calling out all work fine.
Hello, I was wondering if samsung a200k nori F is compatible with public mobile? It is a korean phone and it's like5-6 years old now...also I have to order it so I'd like to know in advance if it will work with public mobile. For more information on ...
I had an issue 3 days ago when I was able to port over 2 lines without issue but the third line i tried failed with the credit card issue others have had. Odd thing was, it was the same card I had just used on the previous two lines without any issue...
Hello, I've made a couple of attempts to set up a accoutn but I get an error saying that my credit card cannot be verified. I called my CC company and they saw 2 charges of $0 for Public Mobile that were accepted but I was unsucecssful in activating ...
Hi there, I activated my PM sim on Nov 01 around 7 PM EST.It is now Nov 03 11:30 AM EST and the port still hasn't been fully completed. I have not received any text messages regarding a successful port. Also I cannot receive any calls or text message...
I thought it was pretty cool http://www.iphoneincanada.ca/how-to/how-to-port-switch-public-mobile/
Hi...I ported my number from Fido last night at around 8:30pm...i received a text message from Public Mobile about 30 minutes later saying "Your transfer request has been completed successfully". I can now make calls using my ported in number but re...
Hi, I was on a 10 days plan before (with no texting) and I just recently updated my plan to 90 days with 12 GB data, unlimited calling and texting. I clicked on change my plan now instead of my next renewal date which is tomorrow(Nov 4th). I thought ...
Hi, My 90 day plan renewal date was on 2nd November. As per the new Fall savings plan I selected the 12 gb plan (with fall savings) before my renewal date. The plan got renewed but today when I checked I could see the regular 6gb plan + provincial ta...
Hi everyone: Brand new to PM. I ported my # from Koodo but forgot to do it with a different email address. No data or calls. Can someone help me complete my port?
Hello Shazia,My plan was renewed on Oct 26th but currently I'm see the 12GB, unlimited province wide talk and global texting for $120 per 90 days, which is the same price as what I'm paying for 6GB. Is it possible if you could help me switch over to ...
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