Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Well Community it was short lived with PM. Great Voice Quality. Great Data Speed. Only problem not enough DATA. I was with another provider with unlimited Data and although 6GB was not enough. I felt that 6GB per month would be enough. However it cam...
Hello, I have made the payment for my activation and suddenly a message popped up saying that the payment couldn't be processed. I thought it was a bug, so I clicked on activate a few times. At the end, all the payments have passed, and I couldn't ac...
Have new sim card, went through the process of activation (sim accepted) , was rejected for some reason, now when I go back to retry to activate tells me that I now have invalid sim. Not a good start with Public Mobile. Emailing is useless unless yo...
I referred my mom yesterday and I see the rewards in my self serve account, but this morning I just received a text from 100 saying "Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has...
Hello, I have a question I was hoping someone could answer my question. I was wondering what is considered long distance for my plan? I have unlimited province wide talking in my plan. I live in Toronto ontario. If I call someone in London ontario f...
I'm curious to know how close I am to qualify for the next Loyalty Rewards bracket. Is there an easy way to check how long you've been with PM? Thanks,
I'm on a 90 day cycle and my auto-payment is due in 2 days but when I took a look at the rewards I'm getting, I notice it was for a 30 day plan. The 90 day auto-pay should be $6 but mine is $2, 90 day 1 year loyalty reward is $1 per 30 days so it sho...
My wife's account (she is not registered in the Community) has been suspended. About a month ago she decided to upgrade my account and changed her plan. I have a screenshot proving my request was registered. Also autopay has always been activated. To...
Hi, My sister in law has a phone through you. I want to order 4 sim cards for me and my family. Do i have to pay shipping on all 4, could they be packaged together
If I text or call a local number while they're out of the country, will I get charged?
Well this is one of those huge blunders, is this the chance other phone makers have been waiting to exploit? Note 7 officially recalled (again) and officially dead as Samsung will not be reissuing any more As a nearly hilarious side story from the so...
I made a post about a week ago about this and was told to pm the mod that replied. I haven't received a reply to my pm yet and my problem still exists. Is there someone else I can talk to, it's been weeks and I really need access to my account!Thanks...
Hi guys I have no idea it is my issue or a common issue. I replied a couple of threads, but it did not show out. Only the thread on announcement has appeared. Who knows how to fix it? Asking help @Mary_M, @Shazia_K, and @Saray_O. Thank you!
Hi, I`m trying to change my plan and yesterday my balance change from 65CAD to 0CAD.... why? Today I have to pay 85CAD to change my plane with 4GB data to 2GB data (costs 55CAD). Could some help me and check from system perspective what happened? R...
Hello, I require help with my account. I lost my number to another provider which I did not want to transfer but they given me no options to cancel with moving my number. Now I would like to have my public mobile account active once again and get my ...
After going through the SIM activation process, the result page had EMPTY "plan" section and the sub-total/total where BLANK. My credit card has been charged but I do not have access to the self-serve area. I submitted a support request and received ...
I have been using PM for nearly 90 days and haven't experienced this issue in the past.This morning my phone has very slow (some time no internet connection) internet speed.I checked my APN settings, as it used to be sp.mb.comDevice: iPhone 7 PlusOS:...
First off I need to know really is there relly a huge difference in these 2 phones? I mean I read the specs so Im aware of that stuff but I dont NEED the fingerprint ID. I realize the biggest thing is really plastic compared to the metal. My daughte...
So first of all, I had auto pay but not enough in my account, filled my accountAt this time the amount due was $78CND, but when trying to pay again and again and again, using differement methods; all not working in the end.Now when I look at my bill;...
When i ordered my sim ,public mobile charged 11.50 cad as courrier fee and they told me that i will get back the fee once i activated my public mobile.But i have not recieved that.what i have to do?
is there any sharable plan with public mobile .i am new to public mobile
I've notice that so many people have a issue with changing plan. We do know that PM have some issue with this but let's move on.So let me tell you something cuz i run into this kind of problems as well.If you wanna change your plan without get any er...
Isn't it a great idea if there is an application that lets us access our PM account easily right on our mobiles? Not sure if someone already proposed it but I think its a great idea.
How do I check when my next months cycle starts? I do not see any such feature in my account options. Because my data is almost used up.
Suddenly, I get to know this afternoon that I am unable to make or receive calls. I called from another phone to tech help and he said my plan was not properly activated and he said he did it now and suggest me some steps to do...but it didn't work, ...
Hi there,I can't receive text but I can send them. I'm using the axon 7. I'm not sure what's going on.Please help!
I know I can check the data usage in the landing page and all details in Plan secession. But is there an easy way to see all data usage in previous cycles? I want to know how much I used before, so I can adjust the future data plan.
Hi, I was in the process of porting my number over to Public Mobile and activating my new SIM. I had gotten to the payment page and received a message from credit card company that I was charged for my plan, but the page froze and failed to go to the...
Hi Im a customer since March 2014 and a really like my plan with Public mobile. Im writting to let know Im away from Toronto and I will be back the 26Th Oct 2016 And I want to active my old plan back to my account My pin is ********* My phon # is ...
Just been observing the no. of people online on PM community at any given time. Usually, it's quite busy during evenings/nights, I guess since people have more spare time to surf. But the most interesting thing I have observed is that around 10-15 re...
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