Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For those who upgraded their plan from 6GB to 12GB, but still shows as 6GB data, you do need contact Public Mobile's moderators, after they do something for your account, then you can reboot your phone and get the 12GB data show in your account.
I've just signed up, and whilst incoming and outgoing calls are working my data is not. It _says_ it's connected to 3G, but I'm not able to do anything with data. When I look at my APN settings, I only have personal hotspot options, the other two sec...
Hi there i just tried to activate my new sim with the $120 promo plan, everything went through except giving me the red text in final stage showing activation failed. Now i checked my credit card and the payment already went through but when i pop in...
hi all from the activation (porting number) i was not able to receive SMS text but now i cant receive the call either, i can call so some one or anyone, same with text message, i can sms to some one and thy can receive my call or sms but when some ...
Hello Community, I'm looking to setup another account for my daughter. One questions, should I use my name and date of birth (keep in mind I have an account with PM already).
Just switched over from Wind using a Samsung Galaxy S6. I was having a bit of a problem earlier but seem to have found the solution. I just wanted to outline what I did here to get some opinions from members more knowledgable on phones and network se...
I entered my reference number sent by Public Mobile into Canada Post and it says my SIM Card is being delivered to Quebec? I live in Toronto and was expecting the SIM Card today, and really need it before Friday. My Telus monthly bill comes in on th...
My friend switched to PM on Saturday, so I'm using his number in the friend referral field during my SIM activation process but I keep getting this message: The number entered does not belong to a valid Public Mobile Subscriber. Not sure what to do.....
Hello just wanted to ask if the 90day plans are the number of GB for the whole 90 days or if that's what you get for each month. Thanks for your help.
Hello,I have changed my plan about couple of weeks ago from 90 days talk text and 6gb to 90 days talk text and 12 gbb, my current 90 days ends on des 6. I will be out of the country until jan 31. Will I be able to keep my number and the new plan when...
It has been 3 days I can't login even reset the password
4G is somewhat vague, but it refers to fourth generation wireless data speeds faster than 3G, which in turn is faster than 2G. ... LTE or Long Term Evolution is the 4G wireless data format currently favored by most wireless carriers. in short: 4G is...
I have installed LTE discovery app on my OnePlus One and it shows average signal strength on band 4 as -115.0 dBm. I don't understand if it's a fair or good strength. Also, average LTE speed shows as 18.9 Mbps DL and 3.8 Mbps UL. Is it a good speed?A...
Hi i have a quick question not sure if anyone can answer it, my port from wind mobile over to public mobile finally worked today. However, when i try logging into my wind account it still works, do I have to call them to cancel my old account?
Hello, I'm coming from Koodo mobile. I created an account using a different email and chose the "choose new number" option, as attempting to transfer my koodo number kept giving me an error along the lines of "invalid number." After I searched some...
I just activated and everything works good, but I don't have LTE under preferred network type. I only see 2, 3 & 4g. I followed the son setting from knowledge page. I had LTE on the phone with other provider.Most of the I see 4G beside the signal bar...
Hello, I was trying to activate my sim card today and when I got to the final summary screen it showed that my account was created and ready to go but beside it a red text saying there was an error in activation and that I should see help in the Comm...
So i ported over today but im still waiting for my number to entirely be port over since it was partially ported earlier. If i havent received an sms about successfuly porting can i still get people to use my number as a referral?
Hi All, Does anyone know if PM has a way to issue statements (like regular bills)? I know I can browse through my payment history, but I can't recall that I can download statements.Please advise. Kind Regards,Beehjae
I cant login to my account, its been like this since last month and I though that it was just the website down and if I gave it some time it would fix itself. But I got a new credit card and I want to use it for my autopay. I know I can just go buy v...
Hello,I just activated my SIM card and it looks like 4G is the best I'm getting. However my phone (ZTE Axon 7) supports LTE cat6: LTELTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 12(700), 13(700), 17(700), 20(800), 25(1900), 26(8...
I'm a Rogers customer switching to PM. I got this message when trying to activate my account: ‐ Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmo...
Hi everyone, I recently got my phone to work with Public Mobile. After some back and forth and some restarting. My phone number is now ported over and I can make/receive calls and texts. The one thing that is still missing is data. I see under self-...
I bought a SIM and try to activate the SIM online, but there's an "Alternate Phone Number Regex Help" issue kept showing up. Can someone help me with this issue? P.S. If I'm switching my phone from WIND to Public Moblie, do I have to contact WIND fi...
Hi,I realize it is frustrating when you are experiencing an issue.. especially if it has been several or more hours since first reporting it. However....... if you follow these steps, I think you'll get better and faster answers:1) Be very clear wh...
Ported my phone # from Wind over to PM yestarday. Phone calls, texts and data all working as expected within 30 minutes of port. My call forwarding settings were carried over from Wind when Busy/Unanswered/Unreachable. I am not able to turn them off ...
This is my second post about this, since 12:00 pm yesterday afternoon my Telus iPhone 6 started saying no service. There is nothing wrong with my sim tried it in my other phone and it worked fine. It was also working perfectly on my iPhone until then...
Hi PM Family, I am new to PM. I choosed 90 days+ Canada Wide+ 3 GB data+ Text. 1. Just in case, If I like to change the current plan. What is the procedure?2. If I am porting OUT, Do I get refund of my available Balance.3. Can I port out after 90 da...
I always read about $120/90 day plan. Signing up, I saw there was Tax/HST charged, but not 100% if it just showed and just actually get charged. Is the amount $120 flat (and for future, minus the rewards), or do we pay tax as well?
I just went through the process of setting up my account and I selected to port my number over from rogers. After the last page it said that there was an error and I could not continue so I had to click finish. I checked my banking and I got charged ...
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