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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Overcharged

You took the payment from my credit card two times , I would like for you to refund me one of the payment back.

New sim card activated but can't connect to network

I just activated my new physical sim card. But it is not working. I know it'll take time to port the number but I can't even connect to the mobile network. My phone is a Samsung s9, already unlocked and on hspa network.

Resolved! Add-on refund

I didn’t notice that expiries were added to the add-ons. (It used to be that the add-ons carried forward until they were used up.) I added too much data before I realized the change. How do I refer er a refund for an addon in order to add a different...

Have a phone number how do I continue to set up having difficulty

need help with setting up phone

Resolved! My phone number is still not properly transfered HELP PLEASE!!, URGENT

Recently I've ported my number from Rogers, and it has been a few weeks but my phone number is still not properly transfered. I can't get text messages and constantly can't people's call, tried to create a ticket but I keeps getting error. Can someon...

Resolved! do I need a new SIM?

I have an account with public. It is 3G. I just upgraded my phone and changed my subscription to 5G. Do I need a new SIM for my new phone or can I just put my old SIM in my new phone? The customer service ticket page isn't working.

Resolved! Can't activate SIM or issue customer ticket

Can't activiate the Esim I just bought, and can't even get a customer ticket rn. Last provider was Koodo and they ended my service, but I still have my phone number

Resolved! Should I join Rewards as an old (>5 year) user?

I'm mostly interested in lowering the price of my plan. I have a $5 reduction from loyalty, $2 from autopay and $1 from refer a friend. The website says I will lose all of these when I switch over to Public Points Rewards program, but I will get poin...

Resolved! Text from PM related to complaints

Hey y'llGot this text from PM, a while back today, also thought of asking you guys about it Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more...

SIM card not received

I had ordered SIM card on Nov, and now it’s already over 10 days and I tried to look for help there’s no way to contact agents or anyone, keep telling me need to submit a ticket but in the ticket I need to provide order number, but I didn’t receive a...

Resolved! Leaving Canada to Pakistan

I’m leaving Canada tomorrow. Will I be able to get calls and texts in Pakistan? I have international calls and text but I’m not sure if that covers it.

Resolved! I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two weeks.

I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two weeks. How can I return this SIM card and get my money back?

Resolved! email.address

need help to update my email.address

lost sim card

Over two weeks and i never recieved it I already paid for it Help! (lost Sim Card)

United States add on plan

I purchased a US add on plan while I was in the US. But the data part of the plan did not work. I could call and text but when I was away from wifi I could not search anything.

Change subcription on Black Friday

HelloI've changed my subscription for me and my wife on Black Friday deal, as 34CAD for 40GB data for me and 29CAD for 10GB data for her. However, when the renew date came, those promotion plans were not applied to our account! May I ask what happene...

service

Why are we suddenly struggling to get service in our home? Been a customer for many years and never had an issue

Subscription not activated

After receiving my SIM I tried to activate my subscription by transferring my number from Koodo. On step 6 it just says "Subscription not activated." The only option I have on the app is to contact support (no live users any time I've tried). The bot...

Resolved! Hello

What Is an automatic payment?

Subscription Not Activated

@CS_Agent I have trouble activating my subscription. It stated, Something didn't go right while activating your subscription. Click below to contact a customer support agent.But whenever I tried to sign in, it just froze and nothing happened.

Forbidden a1 error trying to activate new account

Hi, I am trying to activate a new account and transfer my phone number. Midway through activating things on the app and the process failed and booted me back to the login. Now when I try to log in to the app, it just loops back to the log in screen, ...

Verification Codes not being received

Hello,I'm not receiving verification or activation codes from some apps such as Telegram to activate my account. I know they app is sending them because other people I know receive them, I've been trying since this weekend.... Help please

Resolved! Rewards

how much do I have to help to get rewards ?

Data still not working

I bought data and it’s still not working… says I have 3 days left to use data I paid for but won’t let me use… I used the AI chat bot and nothing it suggested worked

Anyone else not getting verification codes?

I have been trying to log into my PM account for over 2 hours now, and codes sent to my mobile are not coming through. All other regular SMS come and go just fine. Codes sent to my email to go through, but I can't get "full access" without codes se...

Overcharge

I have changed my plan to Koodo on Nov 25, 2023, however, public mobile still charged me by pre-pay on Nov 13,2023 $36.16 for a full month. Should there be any refund to me ?

Using a UK mobile phone in Canada

My wife and I will be visiting Vancouver Island from the UK later this month to visit family, staying for about 5 weeks. I would like to use my (unlocked) UK mobile while we are there, to keep in touch with people at home, family in Canada, and also ...

Porting number issue

Hi, I ported my number from Virgin to PM on Friday December 1. I not receiving all text messages or calls.. Some people call and it goes directly to voicemail and so.e texts I'm not receiving. I'm also not getting any secure texts from my bank and o...

Resolved! upgrading to new black friday plan issue

Im a current public mobile customer. I purchased a new simcard to switch to my new black friday plan. I tried to transfer using the app to the new plan with my new sim card and its not letting me activate without switching to a new number. Please hel...

Lost phone, cant' log into public mobile account

I am trying to log into my PM account, but it sends the verification code to the lost phone. The only other option is to call the lost phone number. How do I access the account if the phone is lost?

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Important Update: eSIM QR Code Now Included in Activation Summary Emails