Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm trying to make a payment for my service but it's telling me the amount due is $0.00 but I never paid and keep getting the mesage "Your account has already enough balance". I have no service (incoming/outgoing talk, text and data) so this is o...
I am not sure what I am suppose to do, I went to pay my bill, says my bill is paid. I then go to my payments and it seems to be an odd amount that does not jive with my plan payments usually. How do I get this resolved? Oh and I now have no phone ser...
I'm on the 4gb/$40 per month plan (12gb for $120 promo plan that was available last fall). I have never had this issue before in the past half year or so so I'm not sure if this is something new or has just changed. I have used about 4000 of the 1222...
Hi public mobileMy next plan period is at April 25But I want to add US roaming now. So if I add us roaming before 25, when is my add-one due day?Thx
Hi there!I have auto pay set up for my 90 day plan, and usually this has worked just fine. This month I was charged, and the balance ($110) is sitting on my account, but my plan hasn't been renewed. As a result, my phone just plain isn't working Any...
Hi everyone, I have a month old LG G5 that's been working fine. It received an automatic system update on Monday, April 17. Didn't encounter any problems the day after either. However, yesterday (April 19), I noticed the GPS icon in the top status ba...
Hey guys, I am going to travel to quebec city tomorrow for 3 days. I have only province wide calling in Ontario. If I add $8 long distance add on which gives me 200mins, Can I receive and make calls with that 200 min? Please help.
Hi everyone been with public mobile for a while now and everything has been good. Until yesterday my account plan ran out and I forgot to top it up. So I went and put in a bit extra than needed. But now my balance is 48 $ and the amount due is 13$....
Hello I am having the same problem, I followed all the steps in this forum and its still saying unable to process transaction. Can anyone help me?Thanky you
Was checking up on my rewards page and I found that the community rewards is not correlating with the other bottom of the page community rewards display.(in red)The totals are not adding up correctly.(in green) Is anyone having the same issue?
I'm trying to switch an iphone 6 from Rogers to PM. When I insert the PM SIM I get the "SIM not supported" message on the iphone.Is there a chance that the Apple store would give me a phone that is locked to Rogers? I will be contacting Apple suppor...
I was trying to login to my account but the loading is extremely slow. I have tried different browsers and still the same.
Hi Actually i am going to Europe and Middle eastern countires. Can i get calls there or use the internet?
If I change my number in a billing cycle I mean I already change my number once during 90 days plan if I still have another line with other carrier can I port number from other carrier now or since I changed my number I can't change until after renew...
Just a general questionIf my renewal date in June let's say 20th and if I want to change my autopay credit card can I change my credit card information in early June and making changes that time won't effect autopay payment on 20 June ?
I used my credit card and saved it to my plan for auto pay so it's saved on my account. I went to go purchase an add on and it won't accept it saying it's not valid. I'm worried that it will do this when auto pay comes up as well as not being able to...
Hi, I just activated my sim card, and transferring my number from freedom mobile, i can receive text, make phone call, and use internet, but can not receive calls (it goes right to voice mail), and I only get 1 or 2 bars signal at home( I have full s...
Last cycle I had to add on 200mB of data because I didn't quite make it. I didn't think about the add on rolling over. I got a text 6 weeks in to my cycle that I was 75% done my 12gb of data which I was thinking - what the heck I've been mostly on wi...
Hello, I have refered a friend and everything was well for months but recently I received a text from PM saying a friends account was inactive and the rewards will be less on the next payment. My friend just forgot to apply funds for a day but is no...
Hello,I just tried to make my first call with my LG Moto G (3rd generation; Single Sim; not locked) today after having activated my Public Mobile Sim end of last week. Data is working fine (full LTE-connectivity) and SMS is working too. Unfortunately...
I am out of country currently with no service. I expected this and have no problem with it. However, when people call my phone number, they get an error "6UC3" or "6UC1" or similar telling them that my number is not in service. Any other provider I ...
Last time I was billed in January I was charged $127 and on my most recent bill, I was charged $141. Can I have further clarification on this matter? I receive a $6 loyalty discount and a $6 auto pay discount. If i remeber correctly my 3 month plan c...
I have been able to do it in the past. It has only started within the past few weeks that I cannot recieve or send group MMS messages while on my PM data. It works normally when I am on wifi or use my second SIMs data (I have two sim slots in my phon...
My plan renews tomorrow, im trying to change it but i keep getting a message saying "sorry we are having problems with this page, please try again later" or something to that affect. Ive sent an email, but as my plan renews tomorrow im really hoping...
I have a friend who just recently signed up with PM, he tried to make a call today from a nearby town and got an automated "do not have long distance" type message...he was still calling with the province though. Any ideas why he got this message?
My Account was blocked today, for what was intialed told to me by one customer service agent as suspicious behaviour. Followed up by another customer service agent who said my account had a charge back. Which is funny because I paid for my service ...
Totally unrelated to anything,But across the street (in a plazza) from an apartment building im moving to at the end of a month, had a public mobile store ( I saw a PM sign in the plazza directory sign). Pretty interesting aha.
Hi, I changed my plan last month to reflect today and it doesnt work. My canada-wide calling doesn't work at all. I need this active asap, my job relies on this.
Please put the list of the 18 countries up in the Plan I formation page. I have paid for an add-on, that is now useless to the country I am wishing to call, had I know the 18 countries up front, I would not have purchased the add-on since I am specif...
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