Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,About a year ago, there was a promotion from Public Mobile that offered to double your data for the same price. So I had the 6GB for 3 months plan and I registered to get 12GB for 3 months at the same price instead.It turns out that during all ...
I have had to replace my credit card information into your database so my autopay service may not be compromised. Everytime I try to enter this data I receive the message "Unable to process transaction. Sorry, your credit card transaction was denied ...
Ok i have no clue if this is where im supposed to post ok so im paid up for another few weeks and got a new pgonw through Fido and took my public mobile number with me so my husband waw going to use my phone with public mobile so i tried to change th...
Hi all! So I'm trying to change plans from a 30 day plan with add-ons to a bare-bones $10-a-month plan just to keep my phone number going while I'm out of country (also I do know the $25/3 mo plan is more economical). My account has finished the last...
Alright folks, This is a weird one. Ever since I upgrade to Android Oreo, my Google Pixel tries to send out int'l SMS everytime I restart the phone. I only know this because I'm on an older plan that has Canada-wide SMS, so I get a bunch of messages ...
Hey guys, I know this topic has been discussed over and over... and I thought I totally understood how province-wide calling worked. So here's the scenario. My dad and I are both with Public Mobile, and both live in Calgary. We both have a province-w...
I recently was attempting to purchase a US add-on and the process seemed a bit convoluted.What i didn't realise was that my account was topped up to my plans full $120 amount. Then the add-on was subtracted off my new balance. With this new large b...
I can only send and receive texts while on my home WiFi. I do not have a data plan, so I know iMessages won’t work, but regular SMS should, shouldn’t they? From everything I’ve read here and on Apple’s forums, you don’t need a data plan to send/rec...
Hey Everyone, I'm out of data and my 3 month plan isn't scheduled to start over until October 23, so I added the funds to have it start now, but can't apply to have my NEW 3 months start now. Can anyone help?
Hi Public Mobile I got a text message about being able to upgrade my current plan to 5 Gb/ month for an extra $10. Is it still available? Thank you! W
Curious to know, I am currently paying $126 for the 3Gig+3 Gig bonus at 3G for 90 days, Province-Wide, global texting, and I just noticed the plans are now $120 for the exact same plan. Does Public Mobile automatically changes the prices for existing...
she say we sell sim not voucher
Hi i need to transfer my original numbers area, from penticton to vancouver to make it a local number. Can i do this without changing my number?
Hi, I've been trying to do a password reset on my account, and one email came through earlier today while I was at work and expired, I tried the "forgot password" tool again but after 15 mintutes didn't recieve any emails. Trying again shows that my ...
I recently switched to Public mobile. I was in trouble since day first. I paid 177 dollars for 90 days. I had no service for the first 48 hours, Now after two weeks Public mobile de-activated my service and a moderator advised me to buy a new SIM. I...
Hello, I tried to take adavtange of promotion last month and jumped on the self serve meneu to change my plan, and I waited a month after the change, now I have only the Data plan and no talk&text! Mods can you please help me to add talk and text t...
Please help I changed my plan last month and data seems to be good ın my account 3Gb + 1 Gb Bonus but I cannot use my phone because It doesnt have Talk and Text. How can I add that to my plan. Mods could anyone help me to add the talk and text to my ...
My plan does not include text messages, this is true and by intent. However I repeatedly get messages from '611' saying; "Sorry, your current plan does not include text messaging. To update your plan to include texting and for info on your account ...
Hello, I just got an Asus Zenfone 3 Max and was having issues receiving texts from my contacts. They were able to receive my texts but I was only able to receive theirs if I texted them first, and then after a few responses I was not about to receive...
I did late 1 day to pay my plan and I changed plan from 1gb to 2+2, still canadawide, international text and unlimited call, but now I can't call here even my home and keep saying not included to my plan this long distance call,I am calling my hous...
Hi everybody, I´m coming to Canada for the first time next week and was trying to find a good pre-paid plan for my visit. I stumbled upon Public Mobile and from what I´ve been seeing it has the best pre-paid plan for my needs. But I´m having dificult...
my email id rojaXXXXXXXXXX@gmail.com Edited by @imm1304
I’ve been using Public Mobile for three months now, and my autopay date was supposed to be Oct 14. I got a text saying my plan did not renew because they did not receive my payment. I double checked that I was indeed signed up for autopay, and read a...
Freedom Mobile to Launch All-New Plans Oct. 19, Such as $50/10GB and MoreFreedom Mobile is set to launch new ‘Big Gig’, ‘Home’ and ‘Everywhere Canada’ plans this week on October 19,according to internal documents seen by iPhone in Canada. The ‘Big Gi...
Hello, I joined PM about a month ago. It was a bit of a rocky start but for the past few weeks I have been able to use all the features I paid for (send/receive calls, send/receive texts, use data to navigate the web, etc). Today after my Samsung S6...
I changed my plan from 90 days to 30 days but kept the same options and now I can't access my voicemails; it says "You don't have an active long distance add-on and it is not covered by your plan". What can I do?
I'm trying to switch my plan to increase my data options. The plan I am trying to obtain is the same cost as my current plan. I want to activate a new plan now, but am being forced to pre-pay now. How do I activate the new plan and still pay at the r...
That's what subject title say. Can someone explain why? I can't get rid of notification on phone until I killed app under andriod app manger.
My postal code is incorrect in your system. Said it should be V0J1V3, I have put in the correct postal code and went through the drop down address feature to the correct address but it still won't let me process the completion of purchasing a sim car...
I bought an add on for USA Roaming but it's not working. Help please
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