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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot send or receive picture texts

I got a new phone in March (OnePlus10)with a new SIM card but same number. When I got my phone set up, I could no longer send and receive picture messages in the Google Message app. I've cleared the cache, ensured settings allowed for automatic downl...

I was given 30 Gigs of Data, how long does it last?And will.it be used before my 2 gigs I was given

My account is locked

My account is locked and i want to get into my accountvto update my payment method.

opening new account

when starting a new account and you keep the same phone number how long does it take to get service?

Saved Data

Hello, I'm on 25 $ plan and i have about 40 gb of data from previous. Do i lose these data if i subscribe to the 15 $ plan.Thank You

Resolved! text messages are not working after porting my number to public mobile

hi, today i have ported my number to public mobile. my old service provider was Freedom Mobile. my number was ported successfully but i observed my text messages are not working. I am not able to send or recieve text messagesplease look into it on pr...

Resolved! Just changed my subscription....not working

I can't make a call out because it says I have not mins. In my plan. I didn't select pay as you go and I can't dial out.

Resolved! A friend of mine just received a call from my number, I am afraid my number has been cloned.

A friend asked me if I called but I didn't make any call at that time, the call was coming from my number, my friend didn't get to answer the phone, my number must've been cloned, what should I do?

Subscription

My price has increased from $21 to $26. No notice and why?

Trouble porting phone number

I have signed up for a new Public Mobile Account. Not able to import number from Cityfone account.

New credit card requirement

Good day,I noticed there is a new recent requirement for credit cards.Prior to May 2024, all you needed to enter is the CC number, expiry and 3-digit CCV.Now, it's also requiring a postal code associated to the billing address.I actually use prepaid ...

Account pin and number verifying

my number is stuck on verifying for close to 24 hours now and I’m not able to use the number for my iMessage/Facetime. I also don’t know how to find my account pin. Any help is appreciated

haven't received a SIM card by mail

Hi Ordered on April24 and estimated delivery date on May3. Still haven't received it yet. Is it normal or any number I can reach to? Please advise. Thanks!

Resolved! Canada US Plan doesn't cover calling US from Canada?

Agent just told me that in the $34, 50GB Canada USA plan, I cannot call a US number from Canada. I will have to buy an addon package, is this true? If it is then isn't it false advertising?

Looking for referral code

Hi,Looking for referral code.Does Public mobile do credit check while taking new connection?

Texting not working after transfer to public mobile

Does anyone got a solution to regain access to texts?Thxs

Mobile Data

I am having issues with my data, I have lots left, and I have tried the network reset but it still is not working. It seems to work on and off.

I lost my referral points after moving into the new points reword?

Resolved! Can data usage by reduced by selecting 3G

Can data usage be reduced by selecting a lower speed network? For example let’s assume 3G at 10 mbps vs 4G at 100mbps. Does this mean that if one switches down to 3G they would have 10 times more streaming time? Or that it would take 10 times longer ...

Resolved! Port phone number from fonus mobile

I have asked to port my phone number from fonus mobile. It seemed to finish successfully but I still receive call and text on fonus app. Public mobile app indicates my phone number there. What do I need to do to port my phone number from fonus mobile...

Copy of bill

Hello, I am looking for a copy of my last bill. The number has been switched to a new provider at this time.. How can I obtain a copy

Resolved! Creating a ticket vs messaging CS

Is there an advantage to creating a ticket vs directly messaging CS agents?

Taking Public Mobile phone to United Kingdom and Cyprus

Hi:I am a Public mobile customer. Can I take my current phone to the United Kingdom and Cyprus?We are off to the vacation in August 2024.Thank youYashoda

Phone number not eligible for port

I am a new customer trying to get things set up. When I try to port my existing phone number to Public, I receive an error stating "Phone number not eligible for port".

Resolved! Calls over WiFi

Does Public Mobile allow calls over WiFi?Many thanks

Getting Points

Does anyone see referrals since being moved over to points system?

transfer of phone number

Accidentally changed by existing public mobile number to my daughter's mobile number which was on fido network. Can this error be reversed. Actually, I wanted to transfer my daughter's mobile network from fido to public mobile. Right now, my public s...

Need my $ discount back please

one thread is enough, thanks

How to cancel line

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