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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I was charged twice & my balance is $0

I signed up for PublicMobile on February 1st. Built my own plan, 90 days with autopay. After paying, I decided I would probably need more data. So I upgraded my plan and paid the difference so it would take effect when the plan renews 3 months later....

Resolved! Public Mobile claims my credit card company is denying my request but they aren't

Greetings, I need urgent assistance with this problem as I have now lost service for my phone, which I require for work. I have attempted several times to pay for a renewal of my old plan using the same credit card with which I first registered for P...

Re: Plan updates + new $10 limited talk and text plan!

Hi, I had the phone # with Publicmobile for a few years ago, now I' like to restart with this package for $ 10 / month. My 3 is 647========. Thank you

Data, MMS and incoming calls not working Sonim XP7

Hi guys! I recently bought a used SONIM XP7 phone. It is now unlocked (it was previously ROGERS). I cannot use Data on this phone. How do I configure the SONIM XP7 so that I may use Public Mobile's Data plan? I went through this already on my iphone ...

MMS Virus?

I've recently been receiving MMS messages from 2 phone numbers.One being from one of my close contacts and the other from an unknown but local number.The message simply contains an attachment to download, nothing else. I blocked the messages from th...

Resolved! My data usage already gone at 75%

Hi, I received a message stating that my data plan was used at 75%. I am a bit surprised because usually, I have more than enough to order a 1 GB, I never use it completely. Is it possible to check? Thanks.

Ported number from Fido and not all features work

I ported my number from Fido when Seth go up my new PM account. I can’t receive calls but I can call out. Some people don’t receive my texts and cannot send me texts but some people can. When I call out my number shows up as my ported number but peop...

Resolved! Trying to set up a new account

I need help setting up a new account. I have a new SIM card. I've filled out everything under getting setup account but once I get to email it says email is not valid. I've tried 3 different emails and they all say the same thing. What could I possib...

US add on

I paid for the $20 US roaming, text, calls etc. This purchase does not show in my add on list is shows as data purchase. Can you please sort out.

Service says expired- I paid

Hello. I was awy in Eurpoe for a month so I didn't renew my service and lost my SIM while overseas. When I got home, I updated the sim number and paid my account. My phone didn't work. While trying to make interprovincial call it kept giving me error...

Can't receive or make calls!

I just switched to Public Mobile yesterday and I cannot make or receive calls. My Phone is a Huawei Cun-L01 and I think my apn settings are correct but still need some help! Cheers Dylan

incoming text treated as outgoing text

I am using $10 plan including unlimited incoming text but when I check my usage all incoming texts are treated as outgoing text. Does someone know what happens? Thank you.

My 90 day plan expired

90 day plan expired and it did not auto renew. I am trying to change my plan now to a 30 day plan but it will not allow me to do so. It also gives me no reason why I cannot.

Resolved! Old Phone Seems Incompatible with PM Network

I'm trying to help my Dad get all setup. He has an old Nokia C3. From what I can tell the phone is not capable of working on 3G and as a result will not work on Public Mobile. Can anyone confirm that this is in fact the case?

Resolved! Data

I have a one GB data plan. What if I go over 1 GB. Do I get charged for addictional use or my data get blocked after my usage limit.??

rooming issues

Hi there,Can you please let me know why I'm not able to use the Roaming from US? I have a 22$ plan and I bought some credit(8$) yesterday.Thanks

May 5th is National Naked Gardening Day!

Not only is today Cinco de Mayo day but it is also National Naked Gardening Day! Can you imagine the possibilities if you combined both!!! Regardless of what you do today, have fun doing it!

Resolved! Transferred to Koodo, but Public Mobile is still charging me. Help!

I transferred from Public Mobile to Koodo on March 10th. I was just charged my 120 renewal charge by Public Mobile on April 26th. I can't login to my PubMob account obviously because it was transferred! Please admins, help me get my funds returned ...

Public mobile app

I tried to find where to post ideas but I’m sure I’m not the first to mention this.... a public mobile app, that allows us to track data usage, make account changes etc as the public mobile page isn’t very mobile friendly. An app specifically for the...

Referrals?

I’ve been with public for a little more then a year and a half now. And have several referrals under my belt. Just wondering how others find their referrals? I didn’t do much with it at first but public has some fantastic plans right now..... I signe...

Walmart Halifax, NS

The other day I asked my brother to pick me up 2 sim cards at the Walmart he was at, it would've saved me time from walking or catching the bus since he was already there. Well, was I surprised to get a call from him only to find out the Walmart cler...

Resolved! Incoming calls problem

Hi there. I'm just wondering why I am unable to receive incoming calls. I am able to make a phone call. I asked people to call my number but they said it says unavailable. Can you please help me with this problem?Thank you so much.

issues with iMessage

Earlier this week, iMessage stopped working on my iPhone 6. I went into iMessage settings and noticed it said 'Waiting for activation'. I turned on and then off Airplane mode, then iMessage seemed to be working. However, now that it's back - my iMess...

Texting not working on iPhone 5s or 6s

Just activated my PM Sim and very disapointed - voice calls work but texts out and in not working at all - Have googled and read possible solutions on this forum but nothing works - good thing that I still have an active Bell account. Any help?

Is the web site a joke? Keep getting 404 errors.

Been trying to activate for 3 hours. This is a joke. I had to pick phone numbers like 8 times. Then I finally get it to the activation screen and I enter my visa debit info and it says it is invalid and it is not. Then after 3 hours it tells me to...

all incoming calls go to my voicemail on my old carrier

I am new to Public Mobile and had successfully ported over my number April 30th and have no problem with my data however all my incoming calls go straight to the voicemail account on my old carrier. I've tried reseting my iphone several times with n...

Refer a friend who wana keep his number

I was planning to refer my friend who is on no contract with ST but I am sure he would prefer to keep his number. If he will to switch to public mobile, can he keep his SIM card from ST or he need to buy PM SIM card? I read need to port the existi...

no plan detail

Hitoday I tried to see my plan detail.But I could not see it.Please check my account!

Incoming calls going directly to voicemail

Hi Community Peeps! I have a Pixel 2XL and have been on Public Mobile for >6 months now. Been no problems with the service until yesterday when my incoming calls go to voicemail immediately without ringing. I tried resetting the time it takes before ...

Paid twice for my account

Hi I renewed my account and paid $53 on May 2nd ( for a $47 plan- ) I dont know why balance was $53 - and phone didnt work. When I loggen in I cound see that payment went through and I had $8 as avaiable funds but the plan was somehow changed to $12...

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