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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

transfer number problem

Hello,I want to connect public mobile with my old number.I want to use my cell phone number as my existing number.My number is xxx-xxx-xxxx.They said they sent a 6-digit code to my Fido number xxx-xxx-xxxxx as the last step, but I never received the ...

Voice-mail Password Error

I'm trying to create a password for my voice-mail but whenever I try to make a pass word the voice-mail would say Invalid entry please re-enter your password

Phone number transfer

I couldn't reply to the message sent by my previous service provider within 90 minutes so I need customer service to help resend a request for a transfer. Thank you

Resolved! Temporay transfer of eSIM to another phone for one week

I recently subscribed to PM and selected eSIM option. Setup was fast and easy on my Pixel 7 Pro.I am planning to vacation in the Dominican and wish to transfer this eSIM to my older Pixel 4 Pro while vacationing. (a precaution in case phone is lost...

SOS

my phone is stuck in SOS. Used eSim and never got the SMS from my previous carrier to authorize but they confirm that it is authorized for the number to be ported. However my phone is stuck in SOS. I have tried rebooting, removing/reinstalling the ...

Resolved! Texts not able to be sent or received

My plan says I have unlimited calls and messaging but once my data is used up I cannot send or receive texts unless I'm on wifi.

Resolved! i need help to remove credit card on account

i need help to remove credit card on account

previews bills

how to get my bills from 2022

Account locked

Hi, I refered my brother and we now have the simcard. Unfortunately the account got locked for more than 12 hours. We tried to reset the password after three hours but it is still locked. Can someone please help us unlock it and proceed with the simc...

Need port request initiated again

Koodo says that the number porting was not completed and that Public Mobile needs to initiate it again or they will continue to charge me. Can I please get support for this?

Texts

On our Samsung S20FE the replies to a text are received before the phone shows the the question has been sent.

Ported number. Can’t get verification code on phone and can’t receive calls.

Ported number. Can’t get verification code on phone and can’t receive calls.Over 24 hrs since account was paid for and activated. Now paying for 2 lines.

Resolved! Subscription vs Phone Bill

I am still new to Public Mobile's service .... hence I am asking this question .... maybe a stupid one though.So I have "subscribed" to Public Mobile's service a few days ago. I am told that my service will not be interrupted as long as my subscript...

Phone transferred number

So I transferred my number successfully I can make calls out but can't receive calls

Troubling opening My Account

Hi! I am trying to renew my subscription but when I log into my account it gives me an error message and won't open My Account. Is anyone else having this issue?

Resolved! account help

hiMy mom received a new credit card but didn't update her account and missed a payment. I'm trying to help her update account but I think the account closed? Under My Account there is no Payments option to update credit card. Any suggestions?Thank ...

Data not working

I have a GB256g. I set up apn settings, data isn’t working. Got it unlocked from Telus. Exact instructions?

Porting not completed

Been reading posts here with the same issue. Tried the AI chatbot but failed to submit ticket. Please send me ASAP contact for the 'Porting Team' to reinitiate the process otherwise Freedom will charge me tomorrow.

I have been waiting for my SIM card for approx. 2 months

Hey folks,I made my order for my plan and SIM card on November 14th, 2023. As noted above, I have not received the order. The ChatBot is little-to-no help, and I am unable to submit a ticket because I don't have an order number. I cannot see an order...

Been trying to get SIM card activated for 2 weeks now. No online agents available. Stuck.

Can't activate sim, can't get support, no online agents. This is rough.

Resolved! Calls not going through sometimes

Hi All, I'm wondering if others have this problem. We have 4 accounts with Public Mobile and very often when I call my daughter the call will not go through on the first try. Then I have to dial again and it goes through. Wondering what the issue mi...

Referrel code

I transferred 2 phones to public mobile from another provider. Can I use the referrel code from the first to apply to the second? Or will it not work since they are both under my name? Thank you.

I really need the WiFi call feature

When I tried to turn on the WiFi call feature on my Google Pixel 7 PRO, which Telus has this feature, just PM blocked it, my signal is not good in the basement, and WiFi call can help me a lot on this, I was on Rogers, and even Fido, Freedom Mobile, ...

Resolved! URGENT - Not recieveing verification texts from bank and missing calls and texts.

I have recently switched to public mobile and transfered my number over from chatr. I have since not been able to recieve verifiation texts or calls from my bank. I was told to wait 3-5 days after transfering the number, I have since waited about 12 ...

Stuck in Number Transfer Limbo

I'm transferring from SpeakOut 711 (SO) - I guess the IMEI didn't work as I started that SO account with another phone. I've opened a ticket (2 days ago and again yesterday) but haven't heard back. I called SO support (and also read the Community for...

Port number - now paying both providers

I activated Public on Jan 6. It looks like the Public sim is working but Fido also still has the number and said I have to contact Public to properly complete the porting. I am now paying for 2 call plans because you didn't port the number correctly....

Resolved! Canada US Plan

last year I used a $50 Canada/US plan. Now the only one I see is $65 - am i missing something?

I can't send or receive text messages

My mobile has dual simI was overseas and used a local number in Sim 2Since I came back to Canada and I am not able to send or receive text messages I checked the settings and the message centre is "+16475800172"Not sure what is the issue

Resolved! Can't reach out to customer support

My number transfer "completed" when I signed up and I was using my old number for a few weeks through public mobile but my number was still registered with my previous provider so phone calls from that providers customers were sent to vm. I was going...

Resolved! I had issues porting my number and cant submit a ticket

I have issues porting my number and my ticket wont submit. When do i expect a call and/or support from a customer service agent at public mobile? Or how do i restart the porting process again?

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