Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment was done and credit card charged, but error occured, still at the payment page

The message was like "payment was received but some error occured", CIBC app shows money deducted from credit card, but when trying to login to my account again, I am still being redirected to "Let's complete your activation", after pressing the butt...

havent recieved my monthly credits

I have been getting my referral credit $1, loyalty credit of $3 and my auto pay credit of $1 every month up till this months payment. Why? nothing on my end has changed.

iMessage Send and receive text message is still on "Waiting for activation"

I recently transfer my phone number to Public and in my settings on my pone it's still trying to activate it but i have done research and when you're supposed to receieve the confirmation sms i have not receive it.

Options for talk, text and data in the US

If I am travelling to the US for a week and want unlimited talk and text and 4GB data, what are my best options?

Resolved! eSIM Activation

Prior to paying for my subscription the public mobile website said my device was ESIM compatible. However, after payment and downloading the app it suddenly says it’s not?’ Also, the app is garbage and it wouldn’t load a support ticket request so I’m...

Still Not Getting Good Connection

I followed all of your suggestions.Anyone calling my cel phone still says they cannot hear me, words are choppy.

Resolved! Give Back

I just got switched over to the Points Rewards and I see that I got 5 points for Welcome Present.I also got another 5 points for Give Back. I am not complaining but does anyone know what give back is?

No MMS after switching to Public

Hello,I have not been able to receive MMSs since switching to Public Mobile last week. I followed the instruction from "Possible fix for MMS issues when switching to Public, picture messaging not working but data is fine" from Jay_MB minus the Textra...

Can’t cancel autopay - locked out of account

Hello I lost my phone and my email on file is expired. I am unable to access my account and cancel autopay. my email on file is ******* please help asap. Or else I need to start the credit card dispute process. @ customeragent

Resolved! Upgrade to new phone

Im currently a customer with public mobile, been for almost 2 years. I contacted customer service but havent heard anything back yet. Has anybody upgraded to a new phone with public mobile and kept their phone number? my iphone 8 is on the brink..

Where are my points?

Activation Failed

I ported my number to Public Mobile on May 6 but I still cannot call out as of today. The agent texted me but could not do anything to help. What can I do besides cancelling?

Resolved! Why can’t we port our number to a new account?

Eliminating the dollar rewards and auto pay reward etc is bad. But what’s a real slap on the face is dangling new plans in our faces and only offering them to new accounts. —- but wait —- as if the slap on our faces is the end of it . No there’s mor...

Resolved! New customer

Hi my friend just joined because of me and the can us 34$ plan. On his first day he realized he selected the $34 plan that doesn't have can us. Then he switched to the correct plan and paid $34 again on the same day his first. How can he be refund...

SIM PUK code

My cell needs a SIM PUK code to unlock. Cannot find in my account.

Resolved! Do LD Bonus Add on Stay if Changing Subscriptions?

I have 2 500m LD Bonus add ons will they Stay if Changing Subscriptions? ($60 Canada US to $35 Canada US)

iphone - Imessage and Facetime help!

Hello,Done all the pre research. See this was a common problem noted and logged with complaints. I’ve tried all the recommended fixes. Anyone continuing to have this issue? If so how did you/are you planning to resolve. I am quite confused on what to...

Resolved! new prom ends May 20

my current plan just renewed today May 8. if I change to the new plan 5g $34, which ends May 20. When will the new plan be effective? Can I still get the prom price? Thanks

Resolved! Changing plans

I want to change my $35 plan for 1.5G to the $29 for 40G do I loose existing rewards by going to a different plan ( friends referral)

Resolved! Photos not able to send or receive

I just got a new phone, and now my photos no longer send or receive. Any ideas? Thank you

plan

I want to change my plan to the 15.00 one but you already took 28.00 out of my account.Dont take anymore

New points come when on account?

When do the new points arrive in your rewards section? One of my plans renewed lasy night and I have 13 refferars on that account and all I see in my rewards is the welcome 5 bonus points.

Resolved! From old to new point system

Do I retain the referrals I made in the old reward system to the new point system? I.E. I had referred 2 people in the old system, will I be getting 2 points per month in the new point system? Are any points given for auto payments, like in the old s...

Resolved! Ticket create

Hi ,I am newer, want to know how to create a ticket?thankscw12

Account setup

I just signed up last night for the $34 plan. I don’t have data working, can’t access my account, number only makes outgoing calls, no texts, and when I dial 611 it says I have insufficient funds even though credit card was charged. What can I do whe...

Good News! Switched to $15 Plan; Still have 240 GB Bonus Data and Legacy Rewards (for now)!!

Not getting refund

Phone Is not esim compatible and went with a different provider. I'm trying to get a refund for this plan but not hearing back from support and have opened 2 tickets in the last 8 days.

Text messaging

Set up my mum and dad with public mobile on Sunday with physical sim cards. They are able to make and receive phone calls, but are unable to send or receive text messages. They are not big users of there phones, so they are on the $15 minimal 4g. Any...

Question about the 240 GB Bonus Data and the $15 Plan

HelloFirst of all, I want to say that I am not happy that the legacy rewards program is ending.PM has given me 240GB of points reward bonus data which is wasting away. It has been 54 days and I have not been able to use any of it. I still have 6 GB...

Help on US Roaming Plan for 4-day trip

Visiting the United States for 4 days where I estimate needing "only" 2GB data, some talk & texting. Primarily just for emergency peace of mind so I can accept calls and do light internet connectivity through my apps (Uber, Lyft, Disneyland, Google M...

Community

Forum Posts