Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HiWhat are the VoiceMail limits with PMI am referring to Maximum number and maximum time per message and when do they auto-deleted, etc Thanks
Bought $100 voucher at Shell gas station, tried calling in pin via *611 and tried online to no avail. Phone is currently disconnected as today was renewal deadline. Any help is greatly appreciated. Thx.
Tried msging mods (got one helpless and rather rude reply), and when mentioning I must cancel if I can't get assistance, I get no reply. I tried calling them out on Facebook... guess a Public message doesn't help. I got service for my disabled father...
Hi members, I have a question. I want to downgrade my data+text+talk plan to an only $25 talk+text plan. My question is: Can I add the optional $30 dollar 1gb add on to this $25 talk+text plan? Will it stay in the account until I finish all the data...
Hi I saw a few message already touching the subject but it always lead to a private answer. What to do to reactive service. I sent a provate msg to moderator but I am still waiting for an answer. Impossible to add money on account online - seemed to ...
Hi everyone. I've had funds in my account for 3 day but it's still not letting me reactivate my account. We only deactivated it 2 weeks ago so I dont need to buy a new sim. I've contacted The moderators but am still waiting. This is frustrating. Doe...
I renewed my plan two days ago, and when i try to make a call it says i dont have a long distance plan... i am making regular locals calls. Text messages are not working either. I have also messaged the mods privately with no response. What can i do?...
Two accounts.... cant access self-serve on one of them for days, cant get info to access self-serve but some dimwit do this do, change browser go incognito and all sort of pure data processing nonsense that demonstrates an unstable badly setup system...
my sim is locked i need my PUK CODE
Hi , my plan of 90 days expired, and i wanted to change into a new plan which is the current special right now at 8gbs for 50$ , however I am unable to change it, help ? thanks
Why do you keep billing me one day earlier each month??? I have went from the 5th to the 4th and now the 3rd???
My plan expired today and I wanted to switch over to the most basic plan... but unfortunately, as I just found out, I have to reactive my current expensive plan before I can get on to a basic plan? How does that make sense? Anyways, moderators, pleas...
when I signed up there was a promotion for second month free and my account has been charged for the second month. I also have not receive the $2. monthly autopay reward - it has not been deducted. I also just referrred a friend which is to result i...
Hello,I've tried pm'ing the mods and haven't received a response. I have been out of service for 1.5 days. It says my account is suspended for insufficient funds and will not let change plans. I've topped up the account to over $50.00 and still not a...
I was double billed yesterday for services (I see that isnt uncommon based on the number of posts about that on here) Problem is I have sent two messages to Moderators in the last 24 hours and am not getting any response. Any ideas?
I am new to Public Mobile. I have setup the Public Mobile APN, and the Mobile Network State shows Connected. Whether I try to use my browser or use Messenging (MMS) to send a photo there is no connection to cellular data. No response to emails sen...
I was on a 30 Day $40 plan that expired because autopay was not activated. Now when I try to reactivate on the $10 plan it does not allow me to do so. There are funds in the account but the option I get is to top uo to reactivate plan(meaning to to...
Hi , I received a call from koodo customer service where they offer me 200$ bill credits with 35$ plan , comes with 5GB internet unlimited nationwide talking , international texting etc. Right now I am paying 33$ per month for being with PM for 5 ye...
Hello everyone How can I get the 10$ plan? Can I get also 2$ waive for auto pay for this plan ? Thanks in advanced
So I got a voucher yesterday and they didn’t give me a pin. Told me that the huge number on the receipt was it. Had to drive 45 minutes back to the store because someone else purchased it for me and brought it. They finally reissued one and gave me a...
I've been trying to port my Bell number to public mobile. The self serve worked the other day when I was on my phone, but now after I enter my number to check its eligibility, another screen loads saying generic error. Is anyone else havng issues or...
Hello everybody, I recently made the decision to switch over to Public Mobile, and have encountered difficulty in getting started. I purchased my SIM card online, and have tried to activate it through the online system, but ran into trouble on the se...
Hi,I have a Moto GIMEI 35930xxxxxxxxI would like to request my phone to be unlock Thanks
When I am post for new message on new message can I self serve the long service @LEGO or does data for new lineage on @shawn1 ?
Hi All, My wife and I relatively new customers (2 months) at Public Mobile and we've enjoyed using it here. We saw no need to pay premium prices for old phones we had paid off and our only regret is that we did not do it sooner. That said, my phone...
I am wondering if Public Mobile keeps a copy of customer messages for backup? Sometimes, we accidently deleted messages and it is hard to recover them without backup.
Hi I just signed up for a new conenction. It looks like the SIM card is not activated. I tried using the SIM card on multiple phones and still an issue. When i checked the IMEI checker, the message was that my phone is supported. The phone i am using...
Hi, Is there a way to receive my notice of payment by email instead of sms... or to receive it to another phone number (by sms)? Thank you.
Hi guys I apologize if this topic has come up before. I have noticed in my short time with Public Mobile that the speed is really super good for what they advertise as 3G speed. I don't want to jinx it but I was getting over 100mbps. See the screensh...
What are the password parameters for accounts. I cant get into my account and the reset password doesnt work. But i think i can figure out what my password was if i know what the parameters are.
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