Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm currently on the $10 plan and want to move to the new $15 plan. What will happen to my data and additional minutes add on when I change my plan? Do they migrate over to the new plan, or do I lose them completely?
No matter who calls me, whether they are in my contacts or not or have called me many times before I only ever see "Unknown". I don't care if I can't see people's names, but I would at least like to see what number is calling me. The phone is an olde...
Hello all, I ordered a SIM and attempted to transfer my phone number from Virgin. Currently using an iPhone 5s (model A1533). Factory reset the phone, setup the WIFI connection, then getting a message that SIM not supported.Not sure next steps. Thank...
Hi all Is there a way tso subscribeto community announcements. Only the announcement. And all new annoincements every one of tgem Thabks
I work for a non profit and we are assisting a new family who have come to Canada as refugees. I set up one account/phone with PM for one family member and all is well. For the second, they wanted me to use the same email. The system let me proces...
I am still fairly new to Canada and got this text today. Not sure if spam or legit and what to do in any event! This is a new cell and I used the SIM on old SIM until a week ago but this arrived today.
Hi,I am set up on auto pay and I see on my credit card that there is a pending transaction on March 14 for 42.94. I woke up this morning and I found that my account got disabled. I logged onto public mobile and it says available funds are 20 dollars ...
I was looking at changing to new $25 promo plan and noticed another $15 promo plan for 100 minutes, unlimited text (I think) and 250mb bonus auto pay data. Was thinking might be good plan for my parents but did not notice it on the website. Is it on...
How long does it take for your referral awards to show up
Always on autopay. Checked credit card, amount for this month transferred. Please help! Edited by computergeek541: phone number and account number removed
A "Sign in to network / Public Mobile" notification has been on my phone for a few days. Google searches only work when I'm on wifi, so I presume it's a data issue. My plan is coming up for renewal on March 20. It's very difficult to check my data us...
I signed up my wife to Public Mobile last night, and all is going great, so I just ported her number from Virgin. I completed the online info, and got the "Phone number change successful " message online. I know it can take some time for the port to ...
I have a Midwest vice 3g flip phone andHave tried to get the mms working. I had no trouble on my other phone ,lg. Any suggestions posted on here I have tried. The phone recognizes that there is an mms but get an error when trying to download.... Tha...
Hello,As a brand new client I took others advice and ported my Freedom number a few days ago.Freedom sent a email today stating"You have no phone numbers assigned to you, select a username and password within 45 days to keep your account access.Says ...
I activated my account and now my phone says "No service" my phone is unlocked. Help!
Hey Everyone, New here, have a phone package for my daughter with Roger's for the past 5 years and noticed that they were ripping me off this whole time, paying well over $35 for only 100mb! Anyways, where can I purchase a Public Mobile SIM Card in ...
i am trying to port my number from rogers under my name but public mobile is under my wife name wanna port over the number and keep getting this error if it does not work looks like i am gonna leave public mobile. erro: We were unable to transfer the...
I ported my number over recently, but I'm having some issues. I can place a call, and it shows up from the ported number, however incoming calls just hear "6ut3 the number you have reached is not in service". Also texting incoming/outgoing aren't bei...
I signed up to Public Mobile today. I got my new phone number and signed up for $20 unlimited province-wide talk. However, I cannot receive incoming calls. Also, if I make an out going call, I get the message that long distance charges may apply, eve...
Hello Community, Just ported over from Freedom, I am able to start calls and use data on my phone. However, I am unable to receive calls from cellphones or landline. I've tried to restart the phone. Verified my APN settings, and topped up my balance...
Want to change my plan only have so much money in my account forgot password how come thay dont offer plans when call #611
In trying to port a telephone number I've been asked to complete a SIM & Activation online form/provide my ESN/MEID by clicking Contact us at the Publicmobile.ca webpage. I can't find the Contact us to click.
So to start out, I ran out of data bfore my renewal in 2 days, so I made a payment to restart the cycle as it says in the payment page. But it only deposited the money into my account and still no service.What am I missing as I don't see anything di...
Can someone please help me. I tried to activate a new sim card on public mobile (new account) and on the payment page --- when I pressed Activate, I get a error message after a while "Your activation request has failed. Please contact Public Mobile h...
This is dum been trying for 2 days can not get my pass word reset
I want to activate a sim card and port in a number but i get stuck on the 2 Phone number page. After filling out the information I press process button and the page hangs and i get a website that says Generic ErrorOh no! It looks like something went ...
I am in the progress of signing up with a new bank. However, to verify my identity, I would require that I send the bank an original copy of my latest phone bill that contains my name and address. Through some research, it seems public mobile does n...
Though this isn't a question for the Community, it might answer some questions that other members had/have. I thought my travel experience with international phone plans might be helpful for others looking to do so in the future. I was just in New Ze...
I just switched to PUblicMobile, and my phone is now often showing no service 'service network unavailable', and when I try to make calls, it will say the number is 'not registered on network'. Often after 4-5 attempts, the phone will show full signa...
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