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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Suspended Account

Received conformation of account toped up, I'm on autopay. I tried to "reactivate my account" Its saying declined, which is not accurate. Please help, I cannot make or receive calls or texts on my phone!

Resolved! Sign up date issue

Start date i tried to set up account back on june 27 but it wouldnt accept my sim number after several attempts. I gave up and continued with my 7 11 plan. Today i decided to try again (july 19.) To my surprise i discovered i was set up all along! I...

Resolved! changed my cc type and i updated my public account payment info now the service is suspended

hi there, i changed my cc type with my bank and after few hours i updated the auto payment with the new card ,today i checked my account and my phone the plan was suspended i cant even do manual payment , i got this notice "unable to process your pay...

Resolved! Hours of Operation for PM Employees

The title is quite self-explanatory, I am curious if anyone here knows when Public's workers... work.

How to cancel?

Hi, just set up a new account but clerk at kiosk screwed up and I can't create a self-serve account. I have sent 2 private messages to the Moderator team with no respnse. I figure the only way to fix this is to cancel my service and then sign up agai...

Resolved! why cant public have a phone service where u call and get an agent

i have a 5 minute problem that has now turned into a 16 hour problem because i this company wants to do is email or use some stupid robot i dont want to use public any more i have had **bleep** service it seems that no one cares

Number Porting

Hi, I'm debating whether or not to wait for my port to go through 3 to 7 days (since it is considered a landline) or to just get a new number. What do you guys think? According to the mod team, my carrier hasn't accepted my request yet. I think today...

Resolved! Ported number incorrectly

I just activated my account and I made an error in my cell phone number, and didn't realize I had done so until I finalized everything. How do I fix this?!?? Please HELP!

Phone no more working

After I changed to the new phone number my phone didn’t work anymore. What can I do? Thanks

"Data" not working. Unable to use Internet.

"Data" not working. Unable to use Internet. It seems to have stopped beginning of this month. Logging into My Account, does not show Data although my PLAN has it and also seem to have lost 1 Gb Promo Data. Please someone help !! Thank you in advance.

I have outgoing calls, but not incoming

Cannot receive incoming calls.It has been approximately 9 hours since activation.Number was ported over from a previous pay as you go phone.I have restarted phone several times, as well as reseated SIM card.Please help in getting the number completel...

Resolved! Getting "number is not in service" message

Have had phone for just over 2 weeks. I can call out no problem, but when I misplaced my phone earlier today, I tried calling it with the landline and it said "number not in service". I came into my account to make sure I had the right number... coul...

Outgoing

Hi I do not have incoming

Resolved! @mod need my puk1 code for both my chips

Resolved! Auto Pay/Pre Authorized Payments

for the 15$ phone plan with pre authorized payments, would you get 250mb each month of data AND 2$ off every 30 days? (ie, a 13$ plan with 250mb data)?

Service and Data not working on IPhone 6+

I have used methods I've seen online like resetting network settings, turning airplane mode on and off, etc. Resetting network settings worked twice, but after an hour or so it goes back to "Searching...".

Resolved! forgot password and also security question

Hi, I forgot the password and security question. So I have trouble connecting my profile. Please help me to solve this problem.Thanks

When the moderator closes a ticket

I had a ticket which was closed after 24 hours of no response. I responded a little after 24 hours and would like to know if the moderator will respond or do I have to open another ticket?

Resolved! Payment date change

My payment date has changed and I have not made any account system changes. Can anyone tell me why a change to the payment date should change?

Resolved! Us to Canada

I have the 50 dollar plan. Im just to clarify if i can call Canada from the us.

Please help!!!

Plan now deactivated that used same credit card for months and months. Credit card valid and not expired. Tried another valid one says problem updating! WTF is going on?!?

Data not working

I upgraded my plan recently and since, my data has not worked. I reset the phone, reset my network settings, removed sim card and put it back in checked the APN settings and everything else google suggested. Nothing is working.

Porting incomplete - semi-ported number

Hi folks, New to Public Mobile and have had an issue. The very last stage of activation, just after I hit submit on the last page, the system hung for a few minutes then an error was thrown up. Rather than trying to reactivate I waited for a while. G...

Resolved! Community Reward

How does the community rewards work? Do they apply automatically on my account?

Financial assistance

How can I get assistance relief for the month of July

Conflict

Got a phone call saying there is a conflict with some number and I can confirm the numbers somewhere on the Publicmobile.ca website but I can not find it. Any idea where this would be?

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Important Update: eSIM QR Code Now Included in Activation Summary Emails