Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi to all...My Account is paid up to date yet I am receiving a 'No Service' message.I tried powering off the phone, removed & reinserted the Sim card.Turned the phone back on & still 'No Service'.Does anyone have a suggestion on how to resolve this?T...
I purchased a 1 gig add-on like I've done so many times before. This time my data isn't working even though it shows up in My Plan & add-ons and the transaction did go through. I'm not sure why this happened or how to fix it.
New sim activated but no data I should have 5gmy text working and calling working but not internet ? Please help
I have a 3G phone and want to connect my laptop to share my public mobile data
I ported my cellphone number around 12:30pm and it's already 1:08am. I still cant receive incoming calls. What should I do to fix this.
@brettster99 I did not want to tag him as I would be just tagging his (potential) number again in my post. If a few days go by and OP gets his username changed (if it is their number which it most likely is) than there won't be any notice to me to e...
I don’t know why but recently I lost my signal and it says no sim so I solved it by taking it out and putting it back in and this happen before as well. Does this happen to anyone else?
Hi, I tried several times to get support from the SIMon Bot, but I have problems. I answer all the questions, and it leads me to the right path (it understands what my problem is). But I almost always get stuck at one point, where I'm not able to cli...
It is my son account phone number xxxxxxxxxxxxxx is inactive want to activate the account john sonyl edited by computergeek541: removed phone number
I have tried to log in several times to my self serve account to update my payment information. The system keeps telling me my password is wrong. I have reset it several times and even after the reset, it is still not working. Any ideas? I'd love to...
I'm wanting a refund 250mb data paid 10 for and can't use haven't been able to use data for 3 days it's either getting fixed or public mobile in my books is 1* not even worth getting change my mind.
Last year someone used our number for spam calls. How to I request port protection through public mobile?
I have been unable to call out of my phone or even check my voice messages. My minutes usually expire a few days after payment.
I have referred a friend and it has been over a week now and they are still not connected. I have referred a number of people and this is the first real issue I’ve had. Here is the series of events that have happened... 1. Normal friend referral pr...
HiI'm not sure who can help me but I need a PUK numberI locked out me cell Thank You Sal
I am not able to make calls however I can send messages. Data is working too
Hey all, hoping someone can help me with this problem. I paid for a data add on, the money was taken from my account and I have no extra data. How do I get a refund or fix this issue? Also I had two charges come out.. not sure who I can speak too, or...
Hello,I selected the wrong add-on option. How can I cancel this add-on and select the right one?Please adviseThanks!
last months I pay bill directly to publick mobile account on July 26 2020. I pay bill again to my credit card account on August 27 2020. I active my phone on August 29. next pay bill will be end on Sep 9 2020. How can I do.
Had iPhone but exceeded storage. Really need advice. Want android
Is it possible to check somewhere to see if my current home number with Shaw is eligible to port over to Public Mobile? I recently tried to change from a Shaw home phone to their new free mobile plan but they somehow have my home number registered i...
Lost the extra data that was given to me when I signed up.
Hello,We are in Edmonton, Alberta.I would like to request the pre-fix 780-913-xxxx for my children's phones. My wife and myself have that prefix and would like our kids to have the same if possible. Does Public have access to that pool of phone numbe...
Iam getting emails saying Iam registered When try to log in with same email Iam getting a message "cant find this email account?????
I am wanting to switch my number from koodo to public mobile
I got some bonus data and minutes in my account. I am wondering if the bonus can stay when I change my plan. Thank you
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