Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

public sim not working in redmi note 10 pro

I just bought public sim from wallmart at $39.21 but it is not working in my mobile redmi note 10 pro 64mp. The shopkeeper tried the sim in his Samsung and it worked but not in mine redmi phone. Any help to fix this will be appreciated. My phone is u...

Resolved! Does public mobile show up on my visa as "koodo"

Points...good deals....See the discounted add ons when cashing in points.

Points / Top Up Cost$ Value of Points Jackpot Prizes (nice ones) for the gamblersNot Available1 / $1 $15 Bill Credit$1515 / $15 In Canada Add-Ons Expire when all used, balance rolls over month to month 500 Canada Wide Long Distance Minu...

Resolved! Plan

I have used the basic plan and set up autopay. It does not seem to have the 250mB data plan. May I know how I can activate the data plan?

Not activated

I transferred a second phone from Telus and they didn’t contact me if it was ok and Public has no service

Resolved! Calls go to voice mail, can not make outgoing call

Hi, I set up an account on my friend's iPhone 7S two days ago She couldn't make outgoing call and incoming calls go straight to the voice mail. It has a brand new number. Airport Mode and DND are off.

Resolved! Funds Ran out, purchased add on, but phone still doesn't have data

My plan is set to renew in three days. I got the notification that I used 95% of my data, so I puchased an add on for $15. However, when I used all of my data my plan didn't automatically kick in for the $15 add on I purchased. I can't figure out ...

Resolved! Changing email on self serve?punt

How do I.change email associated with my account?

Resolved! Email

How do I change the email on my account?

Resolved! $5 per month credit for 6 months - Christmas offer

I referred 2 people during the timeframe for this offer. They are both still with Public Mobile. However only 1 of my two $5 credits is showing up. Could someone please advise?

double billing

please help me to get my money, I've been charge twice on the same date, Jan4 $21.47 & $28.25, Feb. 4 another $21.47 & $28.75 please I have only 1 account. My plan is the $25 pre authorize payment and I refer my husband.

Resolved! Parents numbers apparently deactivated

Hi everyone,Good day. Please do permit this dump question. I got public mobile sims for my aged parents. It does appear though that the numbers may have been deactivated as I tried to make payments today and find that their usernames and passwords do...

Resolved! 12MONTHS2GB Flash Sale

Last Feb 15, I talked to Katherine Lissette on your Chat line and was advised that your 12 months 2 GB flash sale on minimum $25 plans was valid until Feb 21 and that I should see your dealer London Drugs for a SIM card. When I called London Drug tod...

Resolved! How to get the soft copy of monthly bill with my address on it

I m not able to locate any option which would let me get a soft copy of monthly bill payment with my information on it. Please help me out! thanks!

Resolved! Data Add Ons -- Extra Data Plans

Am i able to purchase a Virgin Islands/US add on for data only?? I already have international minutes on my account, and the add on with text/call/data only includes 200mb. I'll pay extra if needed but 200mb for a trip is pretty insignificant Thank y...

Promo code 12GBBOUNS

I tried adding my promo code when I ported my phone today and it wouldn’t work. Can you please apply for me ??

Bonus data 2G not credited

Hii, I have recently brought Public sim card.at time of activation I have been told that I will be getting 2GB bonus data within 2 days of activitaiton.it has been 1 weeks since activation still I haven't recieved the 2GB data.Kindly do needful

Resolved! "No voice service" "No mobile data service"

I'm getting constant notifications on my Pixel 4a for the past half hour and I can't find any mention of outages in my area.Both messages say "Temporarily turned off by your operator" and they pop up about every 15 seconds.Bill's paid, I double check...

Number transfer

I have tried to transfer my number from rogers today and It said the transfer was successful but when I tried calling.

Invalid number

Can’t make my account it says invalid number not able to get verification code

public mobile sends a text your almost out of minutes please top up

PM sends texts to mobile number saying you only have 10 minutes left on your 100 min plan, please top up.I log into the plan to see I only used 55 min. checked the entire month and the month begore. So why this text? Are they trying to get you to top...

Just a bit of information about Telus and AutoPay - What would you do?

So I manage my MIL's $10 prepaid Telus plan. 50 texts and 50 inbound/outbound local minutes every 30 days. She never uses it and is her security blanket as she is never without it. She can be in and out of hospital and that is where we discovered the...

RAF Rewards

So not sure if I missed an announcement/update on this recently or perhaps more likely that it's always been worded this way, but was wondering if anyone can confirm whether PM made any changes to the RAF rewards with the rollout of the new Public Po...

Resolved! No service after transfer

HiI transferred from Telus Mobility yesterday. My service from Telus has been cancelled, but, I have no service from Public. I went back to the store where I did the transfer and they were very helpful, but no results. They tried calling Public an...

Resolved! Disabled account i reactivated a few days ago

I reactivated within the 90 days now can not log into my account to see if it work

Resolved! Locked Simcard For 10 Days

Hi’Good Day too all Loving Humanity’I was wondering why I never Received a Puk Code for 10 days now with my Phone Bill Confirmed & Paid’I needs my Phone for Doctors Appointments in which it is urgent’I am after missing 3 Doctors Appointments I am Di...

Group Texting - USA

I'm not able to receive or send group texts when I'm in the US, (works fine in Canada) does anyone know why?

Voicemail

duplicate thread

Resolved! Missing Add-ons

I've been with public mobile for a couple years now and have never had an issue. I was actually receiving an additional 1GB of data at no extra cost and had no issues until now, I noticed it has disappeared and is no longer listed in my add-ons. Anyt...

Resolved! Dual Sim use in USA

Travelling to US soon. Plan on getting add on for talk and text and use an e-sim for data. I'm using a Pixel 5. I have to specify which sim to use for data, which of course will be the esim. If I do this, how will it affect the requirement to have da...

Community

Forum Posts