Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This network service is pathetic, I've not been able to update my credit card information
I asked this a few days ago and I believe PM plans have undergone a change since then. It used to be all the $50 or more plans included US calling from Canada but now, upon checking the plans page, it seems like all of them are just Canada-wide calli...
Hello!I'm on a 30-day $15 plan. This cycle, my payment fell awkwardly on July 1. I didn't notice till today, but I was charged for this on June 30 (posted date July 4), but from the Payments tab under My Account, Payment History records show it was b...
Hi, I recently logged into the new My Account experience and saw that my plan description now states "$25 1024MB data + 500MB at 3G Speed" instead of the "$25 500MB + 500MB at 3G Speed" from before. Has Public increased the data allowances on the 3G ...
So, my 6+2 gb plan went from $50 to $89, over $100 with tax...is this for real, with no "we're increasing your plan" message?
Received a curious text from Public Mobile. It said your payment is due on July 16 (as always), but added "...there are insufficient funds in your account to renew your plan." So 2 issues here:This account has always been paid for by the same Visa ...
I'm unable to find my account number in the new layout... Could someone point out which page it should be on?Thanks
I can't find the terms and expiry date for this, but this is kind of frustrating especially for people who had no choice but to get onto the new rewards plan which is far inferior. So a 35 plan would get you around $1.75 worth of points, but now it w...
Never really had this issue during the past 3 years that I've been with Public Mobile until today. I want to say that this may be caused by something from today's announced updates. I'm on Android 12 using a Pixel 3a. I have tried restarting my phone...
I am porting out my number, received the email from PM that I will be getting a sms text and need to approve. How long does it take to get this text? I have 90min to do this but been 40min and no text.
What am I missing here? Tried to log into my account. I am brought to the verification page. I choose the SMS option. I recieve the verification code and enter it and I am brought back to the sign in page. Maybe I'm being an idiot here....but I do it...
Puzzling & confusing text saying there are insufficient funds. I'm on autopay. I was able, after some difficulty navigating website (not too computer literate!), to access My Account & eventually the Payments Tab. All seemed to indicate that everyth...
If I change my plan, would I lost all my add-on and loyalty reward?
Wow what a roll out lol , do you folks not test anything before implementing? I would be fired if I did such poor work, they must have hired the people that got fired from Rogers last week
Hi PM’ers,I'm hoping with the new 4G offers, we can travel overseas with our current telephone #? Also, do we lose any of our goodies if we switch to a 4G plan? I doubt it but you know more than I. be kind, be well,rossputin
my Plan for 90 daynow is showing 30 daywhyi never change my plan and i don't want to change, can someone from team public mobile explain
Title says it all. Wording has been removed from $15 plan details
Not sure why or how but I just checked out the newly designed account UI and in the profile section noticed that my town is empty, when I type it in, the pull down menu options which are listed alphabetically do not include my town and I am unable to...
Title. Calling any other number works perfectly fine, and I have tried calling the number on a different phone and it worked just fine. I also made sure they didn't have me blocked in the phone app. Very strange.
I got the text saying that there was insufficient funds in my account, and that I could check it out at the link provided.I thought this was odd, but did it anyways; but when I tried to log on it gave me a two factor authentication setup- but the SMS...
I got a "heads up" text from public mobile saying payment is due but there are insufficient funds. This doesn't make sense because I have autopay set up (which I verified, and my public mobile account status is also active). And it's not the case tha...
I got this PM text: "Public Mobile here. Just a heads up, your payment is due on Jul 16 and there are insufficient funds in your account to renew your plan."I've always been on Autopay and i checked that my CC has not expired plus it has sufficient f...
I have a query about my Account page....specifically the column Add-on usage. There are a number of circular graphs indicating usage/available. Like 1GB Promos (data), 2GB Holiday giveaway.2GB one-time data Bonus etc. The Bonus is the only one showin...
My Account just got a BIG update.Our brand new self-serve portal has everything you need right at your fingertips, truly putting mobility in your hands.With My Account, you can now easily:•Manage all account activities without any need for assistance...
I have forgotten my email for login and I would like to change the card I’m using in my plan. How can I restore the access, I only have access to the sim itself.
I got a message from PM a couple of days ago saying I had only 10 minutes left in my plan. So I went on to PM and put $30 on my account.Got a message today saying that my next payment is due in a few days but there are insufficient funds in my accoun...
My $50 plan allows for Unlimited Talk/Text to Canada and the US. I was in the US yesterday and I could not call anywhere. I tried US and Canadian numbers.
I even informed a CSA. No news. Not a peep! What's up with that?
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