Community

Resolved! How to find my account pin,

Resolved! Porting out of Fongo

Hello, last week I did the port out of Fongo, today I received a SMS from Public Mobile telling me that the transfer was successful. But I still receive my call in the Fongo app. What is the problem?Thank you!!   

Resolved! payment got declined due to bank card issue

i fergot to change over my bank card info so my payment got declined how do i get my old plan back

Resolved! Free Christmas data gift from last year

Hello friends,Since the update of the new portal, I could not see my remaining data gift from 2021 Christmas. I barely used it. Does anyone know how to find the item?  Thanks for all you do to help

Resolved! Name and credit card change

I need to change the credit card information as well as my name on my account.

Resolved! Text messages

I am not receiving my text messages on this phone.  They are still going to my last phone which is an iPhone - previous Bell mobility.  We ported number over last Sunday.

Resolved! my phone is hacked

Good day everybody, scammers are accessing my contacts and calling - I do not get a ringing or a voice mail - just the icon that signals a call came through and the call appears on my call history as incoming - I checked with the people who presumabl...

Resolved! Fathers Estate

I am the executor of my fathers estate.  I do not know his Public Mobile account # or his pin number to cancel autopay.  How do I cancel his account?   

Resolved! Pay my bill

I want to pay my bill online instead of going to a store 

Resolved! Upgraded to 4g 14th July, still getting 3g speed

Good morning, I upgraded to the 4g plan on July 14th but still am getting 3g speeds (0.5-1.5Mbs) almost a week later. Phone ( Samsung Galaxy Note 9) shows 4g 5 bars in notification area but Open Signal app shows connected to Telus towers at 3g. Befor...

Resolved! Plan not reflecting

I changed my plan a day before it expires,  it is still not reflecting my new plan on my account status

Resolved! Can't access my account page to make payment...

Oops ! This page is down or unavailable for maintenance. Click below to return to My Account page.  Except you can't return to the page... How long is this supposed to last ?Need to add money to my account and renew my plan immediately... 

Resolved! US Data roaming not working

I am in Great Falls, Montana. My phone got connected to T-Mobile network. I can make phone calls but cannot access internet. I paid $20 for 1Gb data. All my phone settings are correct and data roaming is turned on. I really need the connection on the...

Resolved! Can't make payment or find account

I have 2 phones for my kids with Public Mobile. One phone recently stopped working so I went to check on the payment as my credit card had changed. I can only find one account for one phone number. This phone has been in use for at least a year and n...

Resolved! Refund of prepaid fee

HelloI want to know can I get the refund, my credit card was charged $23.73 on Jun 30, the phone line in Public Mobile was stopped on July 4 because I ported the line out.  From July 4, I could not login the Public Mobile anymore, I could not know th...

Resolved! A no-brainer!

After viewing the Rewards Catalogue, I now see it is a no-brainer - Speakout is nowhere as good a deal as Public Mobile is!! No need for further comparison! LOL. With Speakout, the charges never diminish! 

Resolved! Port In re-process

Hi,  How can I request for another port in. Tried calling Rogers and they said my number still active on their end and the port process must take place within 72 hours.  Thanks! John 

Resolved! Phone compatibility ?

I have a very old ( ancient ) Motorola phone which I would like to use. It’s a Model G 3RD Generation XT1540 Printed on the box that it came in: “ Moto G 3rd Gen W/LTE unlocked” So far, I haven’t been able to find info that would give me a definite a...

Resolved! Cancel Account

I want to cancel my account but don’t see an option on my profile and can’t speak to a real person whether through the chat option or by calling *611. I’ve removed autopay, but it won’t let me remove my credit card details.

Resolved! Travel to the U.S

I made add-ons before departing from Canada to the United States and it was the worst experiment I ever had with this company. It was like not having the internet at all. I wasted $35 on the add-ons so I could not use the service I paid for. What is ...