Community

Resolved! Conflicting logon Credential Process

I received a text to check out the new Public Mobile site. Haven’t been here in a long time. Problem is it redirects to telusidentity.telus.com which is my ISP even if I manually enter the web address for Public mobile. My iPad automatically tried to...

Resolved! Very few cities available for "Change phone number"

There is a very restricted (and rather odd) list of choices for the "City" when one is changing the phone number. I live in Uxbridge, ON, which uses basically two different exchanges in the 905 area code. My son just got a new phone and wanted to sel...

Resolved! Private message for support

When I tried to submit a ticket to get support, I got a 404 error so the bot told me to send a private message. Where should I expect yhe response to my message and how long usually does the response take?  Thank you

Resolved! Porting number

I missed the text to port my number from Rogers as my old phone died .  How do I have someone resend that text to Rogers

Resolved! Usage not updating

I have been monitoring my account usage (calls, texts, and data) in my account overview ever since the site update/changes, but call minutes and data usage have stayed the same, even though I know (having tested) more of each have been used.  Anyone ...

Resolved! No incoming calls

I switched to Public Mobile on Sunday the 24th where I put in my new SIM card. I transferred my phone number to Public, now I am still not receiving any incoming calls. How long do I have to wait for the phone to receive inbound calls? This is crazy!

Resolved! I can not make payment without login my account

I have paid fee with cash several months. My account still can not reset. The website always shows:There was an error resetting your password. Please try again later.What is wrong with password resetting function?Advise please, Thanks,

Resolved! Not getting any phone calls and no messages either

I just went on Public Mobile’s plan.  I am not getting any phone calls.  People have called my land line saying they keep on going to voice mail. When I check voice mail, there are no messages.

Resolved! I forgot my email for self serve. how can i recover it

or is there another way to get my account number? Thanks

Resolved! Reward for pre-authorization

I activate pre-authorized payment a long time ago. But I don't get the reward for that. Can someone help me with the issue? 

Resolved! Can't make or receive calls on US data roaming

I have US talk/text roaming plan for $15. Texts are working, calls are not. Can't make or receive calls. Confirmed add-on is on account, restarted phone, tried with data roaming toggled on and off. Not working at all. 

Resolved! account question

so i have been able to log in in over a week due to internet issues and website issues  and i believe my acct  was de activated   any way to check?

Resolved! data issues again

my data according to my account was to reset back to 100% today. It worked for an hour, then it quit again...this happened all last month as well, super aggravating. what can be done to sort out data problems, I need it for work  =/

Resolved! Changing plan

How on earth do you pay online and change my plan to new 4g 25gig offer the new web interface is useless can't do either?

Resolved! Port out without SMS confirmation

Hello, I need to port out my number but I do not have access to SMS (out of country). How can I proceed?

Resolved! Remove credit card

I removed auto pay but I cannot remove my credit card info and cancel my plan as I think someone has my phone 

Resolved! Phone not working

Even though public mobile is showing as the mobile network, my phone isn’t working. I’ve tried restarting the phone and that doesn’t work. What else can i do?

Resolved! Reactivating an account before it gets canceled

My account is about to be canceled on Aug 1st and I don't want to lose my number. I want to go ahead and add a new plan and funds onto my account but if I add a new plan to my account right now will my monthly renewal date change or will it stay the ...

Resolved! Trying to transfer my old number and services on new sim card

Resolved! I can't cancel - Service for 3 months and never able to use it yet - sim card isn't compatible

I lost the info to login and cancel the account, and no matter what I do - I get sent in circles to a question I can't answer, then can't continue.  Account setup is flyingfitz@gmail.com.

Resolved! locked out, email account no-longer valid

Hello, I was trying to reset my password, however, the email associated with this account is no longer valid.  I am trying to connect with a human CSR, but I am having no luck.  I need to log in to add more fundsI need to change the associated email....

Resolved! sent in circles

Tried to log in and sent to authentication and back to sign in page numerous times ,,, sometimes I ge a page expired response  other times just get another authentication page just checked have been authentication coded 7 times,Tried SImon and got ir...

Resolved! Login (checking to make sure it’s you)

I’m trying to login but my email I used is not valid anymore to confirm it’s me with a code, how do I change this