sent in circles

[IcebergalleyTim]

Tried to log in and sent to authentication and back to sign in page numerous times ,,, sometimes I ge a page expired response  other times just get another authentication page just checked have been authentication coded 7 times,

Tried SImon and got irrelevant responses including do you no want to be a customer.  keyed in new self service address and got into similar round trip 

What gives..?

[IcebergalleyTim]

Thanks to everyone who offered a solution... This has been a painful experience.

I did the sleep on it overnight thing and managed to wend my way in via reset password again... and finding where my password manager stored the saved results under a very long TELUS address without the Public Mobile identity sure helped.  Anyway I finally was able to add data a week before Auto pay came into play... 

Thanks again 

[esjliv · Accepted solution]

@IcebergalleyTim  - sounds frustrating. With the latest upgrade to self serve I still see some bugs. Perhaps these are affecting you too?

If you have created a self serve account and you are having issues logging in, and try clearing your browser's cache, or try a different browser or device, or opening a tab in incognito mode is not helping, than hopefully a CSA can help.

Also, too many failed attempts may temporarily lock your account access. Try waiting 3+ hours before you try again.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

[IcebergalleyTim]

Now I'm locked out The new password hid in my password manager under Telus  and kept coming up from my old one under Public Mobile and now it is in a Telus identity page that I don't use 

[IcebergalleyTim]

tried incognito and got same result..  Thanks for helping...the agant has not responded and the phone still works at least for txt..

[IcebergalleyTim]

I cleared the cache and cookies and I also tried on my phone  browser and keep getting sent back to authentication.. No access to my account... one note said I was to try at unspecified time (null) later because of too many tries. I keep thinking Rogers %^&*() up type but at an small scale.. 

[RossN]

@IcebergalleyTim Hi I’m not sure why this is happening to you ,  try deleting your cache and cookies try using a different browser in secret or incognito mode

[IcebergalleyTim]

still happening

[RossN]

@IcebergalleyTim 

contact a cs agent

you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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