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  Hello Frannie,  I am sorry for these issues, but I'm  kindly inviting you to take into consideration that there are information with specific private feature. Please try to avoid the public field.  Thank you !RoxannePublic Mobile Moderator 

Hello macpol,  Any unused minutes will roll over to your next cycle.Add-ons will expire when completely depleted.  Have a great day, Roxanne,  PM moderator 

Hello yvinogradov,  Actually, this being a prepaid service, we cannot speak about refunds or prorata.  All the best,  Roxanne, Public Mobile Moderator