A VERY common misconception among millions of cell phone users, is that there could ever be a charge for incoming calls. 20 years ago, maybe... you are charged for any minutes you use. If you have unlimited calling (or incoming unlimited) you will ...
Two thing to try. (and I'm the owner of a very busy cell phone repair shop, and this is what we would do if you came in with the same issue).1. Take the public sim and try in another phone that you know works and is unlocked (or locked to Telus). ...
Your device is likely carrier locked, or on the national blacklist (as lost or stolen). It will show public mobile that it's connected to but it won't allow calls or texts in North America, if on blacklist.