thank you for the information. when i do this reset, does ABSOLUTELY EVERYTHING get erased, including the apps that came automatically installed with the samsung phone? or just my pictures, videos, and apps *i* added?
thank you for answering. According to the poster @makkahn28, (his second message on this thread if you want to refer to it), i need to set everything up that way (including dun) so that it works. It is his/her steps that i am following. i have alread...