Community

ZeeYow · 03-01-2023

Hi, I have changed my phone and also had my plan upgraded to the 15GB LTE. Now I am not getting any LTE service. It is brand new Samsung phone and new plan. What do I need to do please ? Many thanks,

ZeeYow · 11-12-2022

Hello Community,I have used my Data from Plan but my account shows 440MB remaining from Add-on purchased. However, no data service working. I have done the following steps without any luck: - Turn on Aeroplan mode and turn off- Reset Cellular Setting...

ZeeYow · 03-12-2023

Yes, Canadian version. One physical nano SIM and one eSIM. Unfortunately, can't use PM for eSIM 

ZeeYow · 03-12-2023

I feel it is important to update you all on the situation and solution. May be someone else has the problem and could benefit from iPhone = New Samsung S23 UltraSIM not working for data. Voice calls finePut the SIM in the other phone and it worksPut ...

ZeeYow · 03-01-2023

Thank you. I have put the SIM in the other phone. It works - I get 4G symbol and data works. In the new phone - same thing - NO Data - Calls work fine. Should I request reprovisioning of the SIM ? Thank you very much,

ZeeYow · 03-01-2023

Tried it - no luck 

ZeeYow · 03-01-2023

Network Mode: LTE/WCDMA/GSM (auto connect)Access Point Name: Mobile Internet (sp.mb.com) SELECTEDNetwork Operators: Select Automatically (SELECTED)

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User Statistics

User Activity

Change of Plan and/or Change of Phone = NO LTE

Data from Plan finished - Add-on Data remaining BUT No Internet service

Re: Change of Plan and/or Change of Phone = NO LTE

Re: Change of Plan and/or Change of Phone = NO LTE

Re: Change of Plan and/or Change of Phone = NO LTE

Re: Change of Plan and/or Change of Phone = NO LTE

Re: Change of Plan and/or Change of Phone = NO LTE