I was referring to the claims of the queue of private messages to the moderators and whether or not sending more drops you to the back of the line. Actually yeah, we're still on the same page just different paragraphs. While you were pointing out the...
Hey Ashley, sorry to hear about your troubles. I too have just suffered a 48+ hour ordeal trying to get my phone working, so I sympathize with you.If they are not offering you a refund, make sure you file a complaint with CCTS, the Commission for Com...
Well, one of your techs LITERALLY saved you as the buzzer went... my phone was still not working, so I left my house, hopped in the car, and drove over to the mall to activate with Koodo, because I had given up on your unacceptable level of service. ...
@Anonymous wrote:@CS_Agent wrote:What this do is that it puts you back at the end of the line and you lose your priority spot every time you send one message. We have sent you multiple private message. Please check you private message that we just se...
Unfortunately at this point, NOTHING would surprise me...Again, I've offered them my professional services to streamline their client service expererience, move them to a more functional ticketing platform, and reduce their MTTR which right now is at...
