Thanks for the advance notice. It’s helpful to know which services will be affected, especially number transfers and new activations. I’ll keep the maintenance window in mind and try again after the work is complete if anything is unavailable. It’s a...
I’ve noticed something similar where the signal looks fine outside but becomes much weaker once I’m back at home. Switching between 5G and LTE can sometimes make a difference, but if it keeps happening in the same area, it may be a local coverage iss...
The Message Centre is a useful change, especially since having the ticket and agent conversation in one place should make follow-ups easier. I also like the SMS/email notifications, although the feedback about delayed replies shows that the response ...
The Wi-Fi tip is especially useful since losing cellular service during the transfer could otherwise be confusing. I’d also double-check the EID before submitting the switch, because the eSIM-only requirement means there isn’t a physical SIM fallback...
The new process seems easier to follow, especially having Message Centre available from the account instead of relying on the old community ticket system. I also like that the chatbot can handle the initial troubleshooting before passing the issue to...
