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dsgfituse

I have a Samsung Galaxy A10 phone which is now almost 6 years old but running great except these last 2 months or so I have found that I have to put it on 3G only or 2G/3G to receive calls. If I select LTE/3G/2G I can get data and make outgoing calls...

dsgfituse

Thanks Dunkman I think that's the most likely explanation, just disappointing that my cell phone managed to outlive the telecommunication network from that same year. Plus Public Mobile hasn't mentioned dropping 3G in Ontario yet so just want to chec...

dsgfituse

Thanks for the info, I'm not sure I would have been able to figure out how to submit the ticket on my own. And yes, my phone is too old for 5G or an esim but there is a green check by VoLTE. I've grabbed a pic for the agent.

dsgfituse

I'm in Ontario an the IMEI checker on this page: https://www.publicmobile.ca/en/get-help/articles/volte said my phone should work.

dsgfituse

I'm in Ontario, and I put in the IMEI of the phone on public mobile VOLTE page (https://www.publicmobile.ca/en/get-help/articles/volte) and it says it should work.

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Can no longer access internet on 3G network, and can't receive calls on LTE

Re: Can no longer access internet on 3G network, and can't receive calls on LTE

Re: Can no longer access internet on 3G network, and can't receive calls on LTE

Re: Can no longer access internet on 3G network, and can't receive calls on LTE

Re: Can no longer access internet on 3G network, and can't receive calls on LTE