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Looks like their agent is working on it for me.  Thanks for all the help. 

Thanks !

Can I have the number as well ?  Same issue - PM doesn't want to let me port in my existing Telus assigned number. 

Thanks - I've sent a note to PM and am awaiting a reply.  You refer to an envelope icon on the top-right. Sorry, but top-right of what ?  Having trouble knowing where to look for what. 

Are there any work arounds at the PM end ?  This number was given to me by Telus years ago and I'm only interested in switching to PM if I can keep my number.  Who can help me with this system issue ?