Try to call again. It's strange but yesterday I also had to call twice as the first time it says my number is incorrect. I called again and key in my phone number for the second time and it went through.
Call the Customer Support to clarify the status of your account. You can also contact them via chat but it takes a while to get a clear answer as it is a bot. Did you download the PM app on your phone? This is also a great way of checking the status ...
Hi Istef. I also recently transferred from Freedom to Public Mobile. Just to be sure, did you reply to the text message from both Freedom and Public to authorize the transfer? You should have done this prior to removing your old sim card. Regardless,...
Hi there! That just happened to me with my previous carrier. You have to call the number indicated on the text message that you received and ask to confirm if your cancellation has been completed. Otherwise, you will still be billed. Hope this helps.
