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Ok thank you, I have just created a ticket and will keep posted if i am able to regain my old sim network. thank you.

I tried all those steps. i have been using this sim for few years. Yesterday i tried to download eSIM and for whatever reason my current sim stopped working. when i checked the sim number in the profile, it got changed. 

No. i have been using this sim for few years. Yesterday i tried to download eSIM and for whatever reason my current sim stopped working. when i checked the sim number in the profile, it got changed.