You need to log in to your account, go to my rewards, browse the catalogue. If you accumulate at least 15 points, you can redeem $15 dollar bill credit that will be applied on your next bill. It is not applied automatically even if you have 15 or mor...
Unfortunately you need to submit a ticket to be able to reach customer support. Since the migration to public rewards it really changes everything. It reduced your rewards plus you need to accumulate at least 15 rewards to be able to redeem $15 bill ...
Removed your payment info so you can get charged but if you want to keep using your number porting in on a different provider will automatically cancel your public mobile subscription/plan.
