I got this exact same response from CCTS today too. I'm guessing it's what they sent to everyone who complained? It seems odd that CCTS accepted the complaint and rejected Telus' objection that said they can do whatever they want, just to take ~4 mo...
Had to set this up to post just for this. Never needed the post here before since everything worked fine, but I feel the need to express my disappointment.Didn't receive an email or text, heard about this horrible plan from a friend. If they don't ...