If you face trouble in creating ticket and you have contacted CS_agent in the past and you have that message still in your mailbox then just reply to that and someone from the support team will reply and they are pretty prompt.
$19 for 3GB is the best I have seen at Public so far. Canadawide calling. 100 international minutes.It could be a oldtimers plan now but I have it. 10GB should be around $25.