@Daisy6 Purchase a new Sim card from Amazon or directly from a Telus, Koodo or Mobile Klinik store. Ordering from Public Mobile takes too long. Before you swap out the e-sim with the Sim card in your son's account contact support (or when they reply...
@StellaP Sounds like a glitch message. Reboot your phone and call someone in Canada you call on a regular basis. If it goes thru then try calling the US phone #.
@Hussy Your account # should be in your welcome email. You can also contact customer support with your account info and they should be able to look it up for you. Tap on the chat bubble at the bottom right of your page to submit a support ticket with...
Update:I logged in today and at first I got "internal server error" in red. But when I refreshed the page my payment history came up. I was able to download the past 12 months of my payment history. Thanks for all of the advice.
