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If you bought a new sim double check its active... 

My bad, Just went from my own experince.. as i had bought a phone from walmart and had the same issue..  

Chances are if you activated the sim, and have the funds... It could be the apn settings on your phone.. When i activated an account for a friend a simple restart worked.. but my own phone required me to update the settings..   Phone make and model? ...

Did you buy a sim card? And or a phone?Also do you have a public mobile account?