actually, not on every point. The lock-out expired overnight. Someone here (below) says lock-outs last 3 hours. I have seen them stated as lasting an hour. In any event, I went to bed! But it worked in the morning, after the app had been uninstalled ...
I think we eventually have a resolution - it's been referred to the techies in the 'back room'.It wa useful, for some reason, to uninstall the PM app from the phone and reinstall it.I have been fighting for two accounts - one of them got access after...
had a new agent yesterday (Wed Aug 23) in mid-afternoon who asked me some verification questions. I answered as best I could, but I have not heard anything back since then - say before 5 p.m. yesterday.
he has done that and I have answered as I can. He started out with a shock, though - saying the email address I am logged in with is not the one associated with the account. How can I be logged in for any purpose, then? It may be on file as the email...
Just to update as of Wed a.m. 23 Aug 2023 - I uninstalled and reinstalled the app and changed the password. I was able to log in and actually 'resume activation' - for the first time in days. But it gave me a screen that looked as if I had no account...
