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realchopintzc
Good Citizen / Bon Citoyen
since
08-17-2023
08-18-2023
User Statistics
7
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0
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0
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8
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About realchopintzc
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can not log into account
08-17-2023
Seems like a deadlock, resetting password then requiring another round of resetting password. Tried to connect to a real agent or submit a ticket, but the chatbot always route me to the login. I'm posting for my wife's account BTW.
Re: can not log into account
08-17-2023
@maximum_gato Thanks! I don't think she has eversafe setup yet.
Re: can not log into account
08-17-2023
Right, I feel it's correlated with the transition to EverSafe that became unsuccessful in her case.
Re: can not log into account
08-17-2023
Everything works fine, just can't log in to account which is useful when she wants to buy add on or change plan
Re: can not log into account
08-17-2023
Tried Android app as well, the same issue, "User locked out"
Re: can not log into account
08-17-2023
Thanks send PM already!
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maximum_gato
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MetaMorpheusMob
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hTideGnow
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Yummy
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