Definitely contact an agent and have them go through your account to see the charges being applied to you! You can message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
I would call Telus main phone number directly, explain the situation, and have someone help you through the phone. The link to get in contact with Public Mobile support is here if you want it: https://productioncommunity.publicmobile.ca/t5/notes/c...
Public Mobile sets it up that it's current customers are not able to access any of the best deal plans. If you're already an existing customer, I think we should be able to downgrade out plans for a better price. I've been with Public Mobile for y...
On the login page there is a "forgot password" and a "forgot email" button, click on the forgot email option and it should send you a message/code that lets you know which email account you signed up with.
I'm not sure about blocking add ons, but I would consider changing your password, and unsubscribe from text messages. If you reply to certain automated texts from Public Mobile, you can easily purchase add ons. If you don't get the texts anymore th...
