It looks like my credit card was double billed this month - two transactions were posted, one on June 12th and one on June 13th. How do I get that resolved?
Ok, thanks - I'll ask them to escalate. I have 4 mobile phones with PM - this one and three for other family members - and I'll cancel all four if forced to. I'm not daunted by the prospect of having to move to another provider - PM is not the only g...
Hmmm - we'll that's pretty bad practice if they expect to hang on to their customers, especially since I've paid regularly for 18 months - including TWICE for the the current month - through their pre-paid authorization plan. Here's the post I just ...
Yes, I'm conversing with someone in Support now. They are suggesting I take it up with the bank so I'll do that. And if necessary, I'll register a dispute with Visa and pursue that route. If all else fails, I'll cancel and move to another provider - ...
Thanks for your reply softech... No, it's not my first renewal - I switched to PM about 18 months ago and immediately set up preauthorized monthly payments. And I haven't made any changes to the original subscription (i.e. roaming packages or other ...
Thanks for your reply but I don't believe that is the issue. I'm familiar with the fact that transactions will sometimes show both as "Pending" and "Posted" at the same time for a few days and then they will eventually be dropped from the "Pending" l...
