Hi @Carole8 , I understand your frustration, I ended up trying to figure it out myself instead of speaking to an agent, too. For auto-payment requests, I am on auto-pay, charged directly to my credit card. And get monthly notifications telling me tha...
I am facing the same issue as well. What I did was 1) use a laptop instead to check my data usage, 2) turn on VPN then try, sometimes it works. Hope it helps!
