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I keep getting my password or something wrong and it not wrong

I am very new my second month only.  Where is my account?

Also the first time I wasn’t sure I did it right online first. Not knowing what I was doing then I tried to go to star *611 and now it’s saying somethings wrong with it.  I can’t afford to lose this money that I put on it.

We tried to get this the day that we got a June 30. Unfortunately nothing has come through since we purchased

Need help with my voucher pin