Community

jmgrahit26 · 08-19-2017

Hi!Cam anyone think why has my plan been suspended?My plan was changed /reactivated on 10 August by a Moderator when I queried having paid $37 by Visa Debit on 3rd August instead of $32 for 30 days' Provincial Calling and Global Texting. I have check...

jmgrahit26 · 08-09-2017

Hi!I renewed my plan (albeit a few days late due to lack of funds) and I was charged $37 less Autopay Reward for Provincial Calling and Global texting (the old price!). As soon as I paid, I noticed that the options I have are now priced at $32 less A...

jmgrahit26 · 06-29-2017

Hi!I am trying to change my plan from the 30 day $55 Canada Wide/Global Text/2GB plan to Provincial/Global Text for $37 from renewal tomorrow. My Autopay is due tomorrow at 2am ET. I went into my account and the option for 10/30/90 days is available ...

jmgrahit26 · 08-19-2017

Make sure you PM @CS_Agent (without the @ in front) with your number and PIN so that they can resolve this. There are *a lot* of us affected

jmgrahit26 · 08-19-2017

The same has happened to me with my 30 day plan. I cannot pay again to use my phone so I am screwed!!!

jmgrahit26 · 08-09-2017

Fair enough, but it doesn't change the fact that the info issued by the Moderators the other day told me to write to @CS_Agent and *not* Moderator_Team! If Public Mobile wants to make the Community the sole method of support, they have to make things...

jmgrahit26 · 08-09-2017

HI! I cannot see your pm. I have just sent one to Moderator_Team (no @, despite the info I saw the other day telling me to use it!!!!)

jmgrahit26 · 08-09-2017

I'll try it again, but last time I tried that the system said the handle @CS_Agent was non existent. Hence why I came here!!!!

Community

User Statistics

User Activity

Plan Suspended Despite Balance Paid 3rd August

Overcharged by $5 plus tax

Trying to Change Plan with Autopay due tomorrow

Re: 3 months plan expires within first month

Re: 3 months plan expires within first month

Re: Overcharged by $5 plus tax

Re: Overcharged by $5 plus tax

Re: Overcharged by $5 plus tax