Thank you so much for the reply. Once I did get a hold of a CSA things did get much better and I was able to follow your advice. It's not easy to do though and Simon isn't very helpful.
My son has lost his phone. Unfortunately, I had not set up an account as he was using the phone and I was paying for the service. Now that I need to cancel and replace the phone on the plan, I can't set up the online account as I cannot receive the t...
